IT Incident Manager

IT Incident Manager needs 3+ years of experience in incident management, risk management, or a related field

IT Incident Mgr requires:

• Broomfield, CO, USA
• Dallas, TX, USA
• Iselin, NJ, USA
• New York, NY, USA
• Charlotte, NC

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 3+ years of experience in incident management, risk management, or a related field.

• Strong knowledge of incident management processes, tools, and techniques.

• Experience in coordinating incident response teams and managing incidents through to resolution.

• Excellent analytical and problem-solving skills, with the ability to identify and assess risks and develop preventive measures.

• Strong communication and interpersonal skills, with the ability to communicate technical information to non-technical stakeholders.

• Ability to work under pressure and prioritize competing demands.

• ITIL Foundation certification is a plus.

• Experience with ServiceNow or similar incident management tools is a plus.

IT incident Mgr duties:

• Incident Management: Manage technology incidents, including identification, assessment, prioritization, escalation, and resolution.
• Risk Management: Identify, assess, and mitigate technology risks to ensure the security, reliability, and availability of technology systems and services.
• Preventive Measures: Develop and implement preventive measures to minimize the likelihood of incidents and mitigate their impact.
• Communication: Communicate incident status updates to relevant stakeholders, including IT teams, business units, and senior management.
• Incident Response: Coordinate the incident response process, including conducting root cause analysis, identifying remediation actions, and implementing changes to prevent similar incidents.
• Process Improvement: Continuously review incident management processes to identify opportunities for improvement and implement changes accordingly.
• Documentation: Maintain documentation of incidents, including incident reports, post-incident reviews, and remediation actions.
• Training: Develop and deliver incident management training to IT teams and other stakeholders.