Highlights
Answers calls to the IT Support line, work the ticket to the best of their ability, and distribute tickets to appropriate team as necessary. Responsible for New AD Account creation and assign tickets for the new user setup and creation where appropriate.
Numbers & Facts
| Location | Knoxville, TN |
| Industry | Healthcare Services |
| Company Size | 1,500 to 1,999 employees |
| Year Founded | 1995 |
Description
Summit Medical Group is recruiting for an IT Helpdesk Support position. This is a full time opportunty. This position is the go-to for providing first line technical assistance related to computer systems, hardware, and software.
Examples of Duties (List does not include all duties assigned)
- Answers calls to the IT Support line, work the ticket to the best of their ability, and distribute tickets to appropriate team as necessary.
- Respond to IT Support and work order email groups. Create tickets accordingly and distribute to appropriate teams.
- Troubleshoot IT issues within Level 1 parameters and ability level. Examples of this include password resets, remote printer installation, software installation, user
education, and remote access problem solving.
- Responsible for New AD Account creation and assign tickets for the new user setup and creation where appropriate.
- Maintains professional competency through research, study, and continuing education programs as directed.
- Contributes to a positive work climate and the overall team effort of the department and organization.
- Adheres to all elements of the established corporate compliance program.
- Maintains strictest confidentiality both internally and externally.
- Complete all other duties, special projects as assigned.
Education
Associate or higher-level degree in IT or medical related field is preferred.
Experience
A minimum equivalent of 3-years of IT/Medical related experience.
Certification/License
- COMPTIA Fundamentals+ certification or equivalent knowledge base preferred.
- Athena training preferred.
About Company
Our physicians make it their goal to be the best; they constantly strive to improve their ability to better serve their patients and be more successful in the practice of medicine.
Summit’s singular commitment to quality has led its office-based physicians to rank top ten in the nation of all three categories of National Committee for Quality Assurance (NCQA) recognition: Patient Centered Medical Home, Diabetes Recognition Program, & Heart/Stroke Recognition Program.
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