IT Helpdesk Specialist - San Francisco

Accessibility Menu skip to content

en

• English
• Español
• Deutsch
• Français
• Português

Start Free Trial

User Dashboard

• Products

• Web Access APIs

• Unlocker APISay goodbye to blocks and CAPTCHAs

• Discover APIFREEAlways live web discovery for agents

• SERP APIGet multi-engine search results on-demand

• Google

• Bing

• Duckduckgo

• Yandex

• Browser APISpin up remote browsers, stealth included

• Data Feeds

• Scraper APIsFetch real-time data from 250+ websites

• LinkedIn

• eComm

• Social media

• ChatGPT

• Scraper StudioTurn any website into a data pipeline

• DatasetsPre-collected data from 250+ domains

• LinkedIn

• eComm

• Social media

• Real estate

• Data FirehoseReal-time web data, delivered as it's collected

• Data And Insights

• Retail IntelligenceUnlock real-time eCommerce insights & AI-powered recommendations

• Managed Data AcquisitionTailored enterprise-grade data acquisition

• Deep LookupBetaRun complex queries on web-scale data

• Proxy Services

• Residential Proxies50% OFF400M+ global IPs from real-peer devices

• ISP Proxies1.3M+ blazing fast static residential proxies

• Datacenter Proxies1.3M+ high-speed proxies for data extraction

• Data for AI

• Multimodal Training

• Video and Audio DataTrain on more data, with fewer blockers

• Video Feeds - ready for VLAGet continuous, targeted web video for training humanoid robot policies

• Data PackagesGet LLM-ready datasets for every industry

• Agentic web execution

• Search & ExtractInstant knowledge acquisition for AI

• Agent BrowserEnable agents to perform automated actions

• Bright Data MCPFreeFastest way to start

• resources

• resources

• Startup ProgramNew

• Demo Agents

• Integrations

• Pricing

• Web Access APIs

• Unlocker API

Starts from$1/1k req

• Crawl API

Starts from$1/1k req

• SERP API

Starts from$1/1k req

• Browser API

Starts from$5/GB

• Data Feeds
• Scraper APIs

25% OFF

Starts from$1 $0.75/1k rec

• Scraper Studio

Starts from$1/1k req

• Datasets

Starts from$250/100K rec

• Data Firehose

Starts from$0.2/1k HTML

• Data And Insights
• Retail Insights

Starts from$250/mo

• Managed Data

Acquisition

Starts from$1500/mo

• Proxy Infrastructure
• Residential

50% OFF

Starts from$5 $2.5/GB

• Datacenter

Starts from$0.9/IP

• ISP

Starts from$1.3/IP

• Resources

• Tools

• Integrations

• Browser Extension

• Network Status

• Learning Hub

• Blog

• Case Studies

• Webinars

• Proxy Locations

• Masterclass

• Videos

• Company

• Partner Program

• Trust Center

• Bright SDK

• Bright Initiative

• Docs

• Log in

• User Dashboard

• Contact sales

• Start Free Trial

• Account

• Change password

• Sign out

R&D & Technical

IT Helpdesk Specialist - San Francisco

US, San Francisco (Hybrid)

Description

We are seeking a skilled and customer-oriented IT Helpdesk Specialist to join our IT team. In this role, you will be the first point of contact for employees seeking technical assistance, providing hands-on support across a wide range of systems, applications, and devices. You will play a key role in ensuring smooth daily operations, maintaining productivity across the organization, and delivering an excellent end-user experience.

The ideal candidate is a proactive problem-solver with strong technical skills, excellent communication abilities, and a passion for helping people. You will work closely with cross-functional teams to support onboarding/offboarding processes, troubleshoot issues, and contribute to the continuous improvement of our IT environment.

Why join Bright Data

• A dynamic and collaborative work environment.
• Experience a balanced hybrid work model: 4 days of in-person teamwork and 1 day of remote flexibility every week
• Opportunities for professional growth and certifications.
• Exposure to modern IT tools, automation, and cutting-edge technologies.
• A chance to make a real impact on the daily experience of every employee in the company.
• This is a hybrid position based in San Francisco, CA*

Responsibilities

• Provide tier 1 service desk support, as well as tier 2 technical support to end-users across Windows and macOS environments, both on-site and remotely.
• Manage user accounts, access, and authentication via Okta and Microsoft Entra ID (creation, modification, policies, MFA, SSO).
• Administer and support SaaS applications, including user provisioning, license management, permissions, and app assignments.
• Own and execute the employee on-boarding and off-boarding processes, including device preparation, account setup, access provisioning, and secure deprovisioning.
• Support and troubleshoot hardware and peripherals, including laptops, monitors, printers, conference room equipment, headsets, and mobile devices.
• Administer and support Microsoft Office 365 applications and Google Workspace (Gmail, Drive, Calendar, Meet) at a basic admin level.
• Diagnose and resolve hardware, software, network, and connectivity issues in a timely manner.
• Track and manage support tickets through the helpdesk system, ensuring SLAs are met and end-users are kept informed.
• Collaborate with InfoSec and IT Operations on security best practices, patching, endpoint protection, and compliance requirements.
• Contribute to IT projects, automation initiatives, and process improvements.

Requirements

• 4+ years of experience in an IT Helpdesk, Desktop Support, or IT Operations role.
• Hands-on experience supporting Windows and macOS endpoints in a corporate environment.
• Strong working knowledge of Okta (SSO, MFA, lifecycle management) and Entra ID (users, groups, policies, DNS).
• Hands-on experience with Google Workspace administration including Gmail, Calendars, Google Drives and Google Meet services.
• Experience administering SaaS applications (user management, permissions, integrations).
• Experience with MDM solutions (e.g., Jamf, Intune, Kandji).
• Proven experience owning user on-boarding and off-boarding processes end-to-end.
• Solid experience troubleshooting hardware, peripherals, and conferencing equipment.
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and interpersonal skills, with a customer-first mindset.
• Ability to work independently, prioritize tasks, and manage multiple issues simultaneously.

Back to careers page

Apply for this position

• Products

• Unlocker API

• SERP API

• Browser API

• Crawl API

• Web Scraper APIs

• Scraper Studio

• Datasets Marketplace

• Web Archive

• Bright Insights

• Managed Data Acquisition

• Deep Lookup

• Top Scraper APIs

• LinkedIn Scraper

• eCommerce Scraper

• Social Media Scraper

• Proxy Services

• Residential Proxies

• ISP Proxies

• Datacenter Proxies

• Rotating Proxies

• Proxy Servers

• Proxy IP Locations

• Proxy Solutions

• Top Datasets

• LinkedIn Datasets

• eCommerce Datasets

• Social Media Datasets

• Programs

• Impact Report 2024

• Affiliate Program

• Referral Program

• Partners

• SDK

• Security Vulnerabilities

• Legal

• Patents

• Privacy Policy

• Modern Slavery Statement

• Don't Sell My Personal Info

• Service Agreement

• Cookies Settings

• Learning Center

• Web Data Masterclass

• ScrapeCon

• Common Proxy Questions

• FAQ

• Webinars

• Data for Journalists

• Data for AI Report

• Company

• About

• Blog

• Use Cases

• Support Services

• Bright Data for Enterprise

• Customer Stories

• Trust Center

• Careers

• Contact

• Media Center

• Network Status

• Bright VPN

• Bright Initiative

Start Free Trial

Follow Us

AI Summary

Contact Us

Bright Data Ltd. (Headquarters), 4 Hamahshev St., Netanya 4250714, Israel (POB 8025).

Bright Data, Inc., 500 7th Ave, 9th Floor Office 9A1234, New York, NY 10018, United States.

IPPN Group Ltd.

• Cloud partnerships

• AWS

• Databricks

• Snowflake

• Customer excellence partnerships

• Capterra

• GetApp

• Software Advice

• Top Data Provider

• Partnerships

• WIPO Alert

• BDV

• MRS

• Gartner

• SOC

• ISO certified

• GDPR ready

• Tag

Accessibility Menu

Copyright 2026 Bright Data Ltd. | All rights reserved

nn" };