IT Helpdesk Specialist I

Assist users in the area(s) of password reset, desktop application support (Microsoft Office products, Internet Explorer, and Adobe), Windows operating system troubleshooting, and basic print and scanner support. Provide help desk support for troubleshooting workstations, networks, software applications, telephony, printer and other technologies for customers, responding in a timely manner.

Put your IT experience to great use. In this role, you will provide helpdesk and end-user computing support, both hardware and software, for Government Client during graveyard shift operations (2300 - 0930). Assist end-users to use Information Technologies resources efficiently and effectively by providing them with expert assistance, guidance, and training. This position requires Cyber Security Workforce eligibility.

A sample of the work you will be doing:

• Provide tier-1 and tier-2 IT support for incoming communications from PSNS & IMF users (calls, emails, voicemail, and tickets).
• Helpdesk technician will be the initial customer point of contact to log and resolve end-user problems.
• Provide quality desktop support to end users, including support for hardware, printing, applications, and training in a networked environment with minimum end user interruption.
• Assist users in the area(s) of password reset, desktop application support (Microsoft Office products, Internet Explorer, and Adobe), Windows operating system troubleshooting, and basic print and scanner support.
• Provide help desk support for troubleshooting workstations, networks, software applications, telephony, printer and other technologies for customers, responding in a timely manner.
• Troubleshoot issues that arise with the desktop environment and develop solutions or workarounds to those issues.
• Identify, troubleshoot, research, support and resolve customer IT issues.
• Assist in the development/updating of procedures and policies that define acceptable and effective use of the desktop environment.
• Perform end-user and technical training in supported applications
• Assist in the development of desktop security measures that provide automated compliance with Government Client policies.
• Suggest process improvements through the proper chain of command.
• Be the primary interface to the Government Client user community from within the IT organization.

Education

• High School Diploma/GED
• Associate degree in an IT related field is preferred

Experience

• A minimum of two (2) years of IT Support/Help Desk experience is desired.
• A minimum of two (2) years of Customer Service experience is desired.
• Minimum two (2) years of experience with all Microsoft Windows operating systems is required.
• A minimum of two (2) years of experience with Microsoft products (MS Office Suite) is required.
• Experience working on the NMCI network is desired

License, Cert or Registration

• CompTIA Certification required: A+, Network +, Security +, or higher.
• Cyber Security Workforce eligibility must be maintained through training/CEU's of 20 hours annually.
• The ability to obtain and maintain Secret security clearance

S&K Technologies, Inc. is an EEO/Disabled/Veterans Employer. For a listing of our benefits, please visit www.sktcorp.com/careers/