IT Helpdesk Specialist

Job Description:

Now hiring for an IT Helpdesk Specialist

Location: Corona, CA

$20.00 per hour

Shift: Monday-Friday, 8:00 AM-5:00 PM

Looking for IT Helpdesk Specialist jobs in Corona where your communication skills can turn conversations into results? This opportunity lets you connect with customers by phone, understand their needs, present relevant products or services, and build relationships while contributing directly to sales growth.

Education Requirements

• Associate Degree (AA or AS) preferred but not required

Experience Requirements

• 1-2 years of experience as an IT Helpdesk Specialist
• Experience supporting users with computer and technical issues
• Computer Systems Certification is a plus
• Strong customer service and communication skills

Job Duties

• Respond to customer requests in person, by phone, through email, and via the ticketing system
• Provide timely technical support and assistance to end users
• Diagnose and resolve basic computer hardware and software issues
• Troubleshoot technical problems and identify appropriate solutions
• Maintain accurate records of support requests and resolutions
• Communicate effectively with customers and team members
• Deliver excellent customer service while maintaining a positive attitude
• Assist users with system access, software functionality, and general IT-related questions

Physical Capabilities

• Ability to remain seated and work at a computer and telephone workstation for extended periods.
• Ability to communicate clearly and professionally during frequent customer conversations throughout the workday.
• Ability to use a computer, headset, keyboard, telephone system, and related office equipment for extended periods.
• Ability to maintain concentration, productivity, and professional communication in a fast-paced call center environment.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Sales Career Opportunities that let you strengthen communication, customer relationship, and professional selling skills.

"Great communication about work assignments and available schedules. Understanding of work/life balance (most times)." Staffmark, Sales Representative

Got the hustle? We've got the job-apply now.

What You Will Do

As an IT Helpdesk Specialist you will connect with customers through inbound or outbound calls, ask questions to understand their needs, explain products and services, recommend appropriate solutions, respond to questions and objections, identify additional sales opportunities, process orders or applications, document customer interactions, follow up with prospects or existing customers, and work toward individual and team sales goals while providing a professional customer experience.

The IT Helpdesk Specialist supports successful sales operations by combining human communication with modern customer and sales technology. Representatives may move between telephone systems, CRM records, product information, order screens, lead queues, and account histories while continuing a natural customer conversation.

Successful IT Helpdesk Specialist candidates learn to use these systems without allowing technology to distract from the person on the other end of the call. Accurate documentation, efficient navigation, and attentive communication help create smoother customer experiences and stronger sales results.

This career is well suited for individuals who are comfortable combining technology, communication, and sales.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.