IT Manager CFS
Highland Park, IL1 day ago
Highlights
The role provides direct exposure to a wide range of technologies, including Microsoft 365, endpoint management, networking, and distribution-related systems, while partnering closely with IT leadership and key business stakeholders. Troubleshoot and resolve help desk tickets involving Windows, Microsoft 365, email, networking, VPN, and connectivity issues.
Numbers & Facts
| Location | Waukegan, IL |
| Industry | Financial Services |
| Salary | $55,000–$70,000 Per Year |
| Company Size | 500 to 999 employees |
| Year Founded | 1994 |
| Website | http://www.cfstaffing.com/ |
Description
IT Help Desk Technician
Job Details – IT Help Desk Technician
Compensation: $55,000 - $70,000
Location: Waukegan, IL
Work Environment: Onsite
Overview – IT Help Desk Technician
The IT Help Desk Technician position offers the opportunity to work in a diverse, multi-location technology environment supporting both corporate users and warehouse operations. The role provides direct exposure to a wide range of technologies, including Microsoft 365, endpoint management, networking, and distribution-related systems, while partnering closely with IT leadership and key business stakeholders.
Key Responsibilities – IT Help Desk Technician
- Provide on-site and remote support for PCs, laptops, printers, mobile devices, and related hardware.
- Troubleshoot and resolve help desk tickets involving Windows, Microsoft 365, email, networking, VPN, and connectivity issues.
- Administer user accounts, permissions, and access within Active Directory and Microsoft 365.
- Deploy and support new user workstations, hardware, and mobile devices.
- Support warehouse technology including barcode scanners, label printers, and shipping workstations.
- Maintain IT asset inventory, documentation, and system updates.
- Escalate complex issues to senior IT staff and third-party vendors as needed.
Required Qualifications – IT Help Desk Technician
- Bachelor’s degree in computer science, Information Technology, or related field
- 2+ years of IT Help Desk, Desktop Support, or Technical Support experience.
- Strong experience with Windows 10/11, Microsoft 365, Outlook, Teams, and Active Directory.
- Experience with Azure AD, Intune, SCCM, or other endpoint management tools
- Understanding of TCP/IP, DNS, DHCP, VPNs, wireless networking, and basic troubleshooting.
- Experience working with ticketing systems and IT service processes.
- Strong customer service, communication, and problem-solving skills.
- Experience supporting warehouse, distribution, manufacturing, or logistics environments, preferred.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications, preferred.
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Click here to apply online
About Company
Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.
CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.
Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.
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