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Desktop Support Technician Jobs in Georgia

IT Help Desk Technician

NR Consulting LLC

  • Dublin, GA
  • 22 days ago
  • $35 Per Hour

Highlights

This role provides hands-on support for end users across the organization, resolves hardware, software, and access issues, and follows established procedures in a manufacturing environment. Essential Job Functions: Provide onsite and remote support for end-user hardware, software, peripherals, mobile devices, and connectivity issues.

Numbers & Facts

LocationDublin, GA

Description

Title : Helpdesk Technician II
Location: Dublin GA
6+ Month Contract

Pay Rate $35/hr

Max 32 hours a week- Can be flexible on schedule.

We are seeking a Helpdesk Technician II who is customer-focused, collaborative, and technically strong. This role provides hands-on support for end users across the organization, resolves hardware, software, and access issues, and follows established procedures in a manufacturing environment. The Helpdesk Technician works closely with the Helpdesk in Irvine, CA and the infrastructure team to deliver reliable, timely support.

Essential Job Functions:
  • Provide onsite and remote support for end-user hardware, software, peripherals, mobile devices, and connectivity issues.
  • Log, prioritize, and resolve tickets, meeting SLA targets and documenting work accurately.
  • Execute onboarding and offboarding tasks, including account setup, device provisioning, and access changes.
  • Image, deploy, and maintain workstations through Intune for 300+
  • Support conference room technology, printers, and manufacturing floor end-user devices.
  • Maintain accurate asset records for assigned, returned, and retired equipment.
  • Contribute to knowledge base articles and user guides.
  • Educate users on cybersecurity practices and report suspected security incidents.
Special Job Requirements:
  • 2+ years of Level 2 or Level 3 helpdesk or technical support experience
  • Experience supporting Windows and Microsoft 365 applications.
  • Knowledge of networking basics, including TCP/IP, DNS, DHCP, VPN, and wireless troubleshooting.
  • Strong customer service skills and the ability to explain technical concepts to non-technical users.
  • Awareness of phishing, social engineering, and password security practices.
  • Ability to lift up to 50 lbs and work onsite
Additional Preferences:
  • CompTIA A+, Network+, or Microsoft 365 certifications.
  • ITIL Foundation certification.
  • Experience in a manufacturing environment a plus.

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