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IT Help Desk Support Level 1 - MSP

K2 Staffing

Shreveport, Louisiana

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JOB DETAILS
SKILLS
Business Solutions, CCIE - Cisco Certified Internetwork Expert, CCNA - Cisco Certified Network Associate, Communication Skills, CompTIA - Computing Technology Industry Association, CompTIA Security+, Computer Workstations, Customer Support/Service, Equipment Maintenance/Repair, Help Desk, Identify Issues, Interpersonal Skills, MCITP - Microsoft Certified IT Professional, MCSA - Microsoft Certified Systems Administrator, MCSE - Microsoft Certified Systems Engineer, Maintenance Services, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Product Family, Microsoft Windows Server, Microsoft Windows System Administration, Multitasking, Network Administration/Management, Network Monitoring, Network Security, Network System Hardware, Onboarding, Organizational Skills, Post-Sales, Pre-Sales, Presentation/Verbal Skills, Problem Solving Skills, Proposal Writing, RMON, Sales, Sales Management, Sales Support, Security Monitoring, Systems Administration/Management, Team Player, Technical Analysis, Technical Leadership, Technical Presentation, Technical Support, Time Management, Training/Teaching, VoIP (Voice over IP), Writing Skills
LOCATION
Shreveport, Louisiana
POSTED
30+ days ago
Summary

Our client is a growing Managed Services Provider (MSP) in the Shreveport, LA areaand they are in immediate need of a Help Desk Support Level I-2 Technician.  This individual should have proven experience with technology and outstanding personal communication skills.  Additionally, this technician should enjoy building solutions that leverage technology to meet a client’s business needs.

Duties & Responsibilities
  • Help Desk Support - Work with pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
  • New User On-boarding
  • Help troubleshoot Windows Servers and Active Directory
  • Troubleshooting Local Area Networks
  • Help monitor network security
  • Troubleshooting VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
  • Preferred having worked in an MSP environment in the past to be considered. 
  • Minimum of 1-2 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory

  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology

  • Possesses strong organizational and time-management skills 

  • Experience writing proposals for and implementation of technical solutions to fulfill business needs 

  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems

  • Experience with RMM (remote monitoring and management) tools and PSA Ticketing Software solutions are a plus

  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills

  • Sales training experience is a plus

Ideal Qualifications (not required)
  • CompTIA Net+ and/or CompTIA Security+ 

  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

  • CCNA or CCIE-Cisco certifications a real plus

Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

About the Company

K

K2 Staffing