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IT Help Desk-L3

iMPact Business Group

Rosemont, IL

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JOB DETAILS
SKILLS
Coaching, Communication Skills, Computer Security, Continuous Improvement, Desktop PC, Documentation, Endpoint Security, English Language, Help Desk, Identify Issues, Information Technology & Information Systems, Knowledge Base, Laptop PC, Maintain Compliance, Mentoring, Microsoft Active Directory, Microsoft Windows Operating System, Multilingual, Operating Systems, Operational Improvement, Process Improvement, Root Cause Analysis, Software Administration, Software Patches, Spanish Language, Systems Administration/Management, Technical Support, Technical Writing, Willing to Travel, Win32 API (Application Programming Interface)
LOCATION
Rosemont, IL
POSTED
2 days ago
IT Help Desk Engineer L3
Rosemont, IL
PERM Onsite

Our client is seeking an experienced IT Help Desk Engineer to join a growing IT team supporting more than 1,500 end-user devices across multiple locations. This is a hands-on, high-impact role for an IT professional who thrives on solving complex endpoint challenges, improving device management processes, and delivering an exceptional employee support experience.
The ideal candidate brings deep expertise in Microsoft Intune, Windows endpoint management, Active Directory, and Microsoft 365, along with strong troubleshooting skills and a passion for continuously improving desktop operations. This position also serves as a senior technical resource, providing Tier 3 support while helping mentor junior support staff. Fluent Spanish and English communication skills are required to effectively support a bilingual workforce.
Responsibilities
  • Design, maintain, and enhance enterprise desktop and laptop management solutions.
  • Administer and optimize Microsoft Intune and Windows Autopilot environments.
  • Create, deploy, and maintain application packages using Intune and Patch My PC, including Win32, MSI, and EXE deployments.
  • Manage operating system and application patching while monitoring compliance and resolving exceptions.
  • Configure and maintain device compliance policies, configuration profiles, and endpoint lifecycle management.
  • Serve as the Tier 3 escalation point for complex desktop, laptop, and endpoint issues.
  • Perform root cause analysis and implement long-term technical solutions.
  • Support Tier 1 and Tier 2 technicians through documentation, coaching, and knowledge sharing.
  • Partner with IT Security to investigate endpoint threats and assist with remediation efforts.
  • Develop and maintain technical documentation, knowledge base articles, runbooks, and user guides.
  • Participate in scheduled maintenance windows and occasional after-hours updates when needed.
  • Travel to regional offices and newly acquired locations to support deployments and integration efforts.
  • Contribute to ongoing infrastructure improvement projects and additional IT initiatives.

About the Company

i

iMPact Business Group

Working with iMPact

 

Here at iMPact we have helped connect candidates to opportunities available in Information Technology, Accounting/Finance, Engineering, and Business Process/Administration. We have full-time, part-time and contract positions available in Michigan, Florida as well as nationwide.

 

Our headquarters is located in Grand Rapids, MI and we also have an office in Tampa, FL. When you’re working with us, one of our experienced recruiters will connect you with matching opportunities and they will be there every step of the way to help you through the application, interviewing and onboarding process to ensure success.

 

To connect with one of our recruiters, submit your application for one of our open positions, or visit our website www.impactbusinessgroup.com to submit your resume for general consideration. We look forward to hearing from you!

COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2004
WEBSITE
https://impactbusinessgroup.com