IT Help Desk Engineer Level III

Summary

Our client is a leading IT Solutions & Managed Services Provider (MSP) Company located in Aptos, CA and they are in need of an IT Help Desk Engineer who possesses MSP experience. This position may be available as a remote opportunity for the right candidate. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.

Duties & Responsibilities

• Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.

• Architect & deploy routers, switches, managed switches, and firewalls

  • Implementing and monitoring network security

• Deploying and managing Windows Servers and Active Directory

• Designing Local Area Networks

• Optimizing and maintaining network software and hardware

• Building and deploying file servers and cloud computing solutions

• Configuring and deploying VOIP solutions

• Performing network infrastructure troubleshooting

• Manage Microsoft Exchange Server

• Implementing, Monitoring & Managing VoIP solutions

• Monitors alert systems and takes appropriate actions as per guidelines.

• Receive escalated service requests requiring an enhanced response.

• New User On-boarding

Qualifications & Requirements

• Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory

• Three years of experience in a client-facing environment such as sales engineering

• Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology

• Possesses strong organizational and time-management skills

• Experience writing proposals for and implementation of technical solutions to fulfill business needs

• Results-oriented, self-motivated, energetic, professional, reliable, and a team player

• Strong understanding of technology and business productivity systems

• Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or ConnectWise

• Experience with a PSA (ticketing system) tool a plus, such as Autotask or ConnectWise

• Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills

• Sales training experience is a plus