IT Help Desk

Audit-Tel Inc

  • Cincinnati, OH
  • 22 days ago
  • Remote
  • Full-time

Highlights

You'll gain exposure to networking, structured cabling, access control systems, VoIP and telecommunications, wireless technologies, IP camera systems, and more, helping you build a well-rounded IT career. What started as a family-owned business has grown into a trusted technology partner supporting businesses across the country, including Fortune 500 organizations.

Numbers & Facts

LocationCincinnati, OH (
Remote
)
Job TypeFull-time
Websitehttps://inversetech.com/

Description

IT Help Desk Technician

Inverse Technology Solutions | Cincinnati, OH | Full-Time | On-Site

Join a Team That Invests in Your Growth

At Inverse Technology Solutions, we've been delivering exceptional IT solutions since 2010, backed by more than 30 years of industry experience. What started as a family-owned business has grown into a trusted technology partner supporting businesses across the country, including Fortune 500 organizations.

We're proud of our reputation for outstanding service, and we're looking for an IT Help Desk Technician who shares our commitment to quality, customer service, and continuous learning.

This is more than a traditional help desk role. We provide hands-on training across a wide range of technologies, giving our technicians the opportunity to develop skills that extend far beyond basic support. You'll gain exposure to networking, structured cabling, access control systems, VoIP and telecommunications, wireless technologies, IP camera systems, and more, helping you build a well-rounded IT career.

Please note: This is an on-site position based in our Cincinnati, Ohio office. Candidates should enjoy working in a collaborative, team-oriented environment and be able to reliably commute to our office location. While limited work-from-home days may be available as a company benefit, this is primarily an in-office role.

If you're motivated, enjoy solving problems, and want to be part of a team that values growth, accountability, and teamwork, we'd love to hear from you.


Position Overview

As an IT Help Desk Technician, you will serve as the first point of contact for client support requests from our Cincinnati headquarters. You'll create, triage, and manage support tickets while working closely with technical teams to ensure our customers receive exceptional service.

You will support a variety of technologies, including:

  • Voice and data networks
  • Wireless infrastructure
  • Telecommunications systems
  • E-Call systems
  • General IT support services

Success in this role requires strong communication skills, attention to detail, and a willingness to learn. Previous experience is preferred, but attitude, work ethic, and a customer-first mindset are equally important.


What You'll Do

  • Receive, document, and manage client support requests
  • Open, prioritize, and accurately route support tickets
  • Troubleshoot and assist in resolving technical issues
  • Communicate professionally with customers and internal teams
  • Coordinate with vendors and external partners
  • Maintain clear and accurate documentation within the ticketing system
  • Manage multiple priorities in a fast-paced environment
  • Participate in an after-hours on-call rotation
  • Follow established processes while continuously seeking opportunities to improve customer service

What We're Looking For

Required Qualifications

  • 1-2 years of Help Desk, Technical Support, or IT Support experience
  • Strong customer service and interpersonal skills
  • Experience working with ticketing systems
  • Excellent written and verbal communication abilities
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team
  • Strong organizational and time-management skills
  • Ability to thrive in a fast-paced environment with minimal supervision

Preferred Qualifications

  • Experience supporting telecommunications, networking, or wireless environments
  • Vendor management experience
  • College coursework or degree in Information Technology, Computer Science, or a related field
  • Industry certifications are a plus

Why You'll Enjoy Working Here

At Inverse, you're not just joining a company; you're joining a team that genuinely cares about helping each other succeed. We invest in training, encourage professional growth, and provide opportunities to build skills across multiple areas of technology.

We also proudly support veterans and appreciate the leadership, dedication, and technical expertise they bring to our organization.

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Time Off (PTO)
  • Retirement Plan
  • IT Help Desk Technician

    Inverse Technology Solutions | Cincinnati, OH | Full-Time | On-Site

    Join a Team That Invests in Your Growth

    At Inverse Technology Solutions, we've been delivering exceptional IT solutions since 2010, backed by more than 30 years of industry experience. What started as a family-owned business has grown into a trusted technology partner supporting businesses across the country, including Fortune 500 organizations.

    We're proud of our reputation for outstanding service, and we're looking for an IT Help Desk Technician who shares our commitment to quality, customer service, and continuous learning.

    This is more than a traditional help desk role. We provide hands-on training across a wide range of technologies, giving our technicians the opportunity to develop skills that extend far beyond basic support. You'll gain exposure to networking, structured cabling, access control systems, VoIP and telecommunications, wireless technologies, IP camera systems, and more, helping you build a well-rounded IT career.

    Please note: This is an on-site position based in our Cincinnati, Ohio office. Candidates should enjoy working in a collaborative, team-oriented environment and be able to reliably commute to our office location. While limited work-from-home days may be available as a company benefit, this is primarily an in-office role.

    If you're motivated, enjoy solving problems, and want to be part of a team that values growth, accountability, and teamwork, we'd love to hear from you.


    Position Overview

    As an IT Help Desk Technician, you will serve as the first point of contact for client support requests from our Cincinnati headquarters. You'll create, triage, and manage support tickets while working closely with technical teams to ensure our customers receive exceptional service.

    You will support a variety of technologies, including:

  • Voice and data networks
  • Wireless infrastructure
  • Telecommunications systems
  • E-Call systems
  • General IT support services
  • Success in this role requires strong communication skills, attention to detail, and a willingness to learn. Previous experience is preferred, but attitude, work ethic, and a customer-first mindset are equally important.


    What You'll Do

  • Receive, document, and manage client support requests
  • Open, prioritize, and accurately route support tickets
  • Troubleshoot and assist in resolving technical issues
  • Communicate professionally with customers and internal teams
  • Coordinate with vendors and external partners
  • Maintain clear and accurate documentation within the ticketing system
  • Manage multiple priorities in a fast-paced environment
  • Participate in an after-hours on-call rotation
  • Follow established processes while continuously seeking opportunities to improve customer service

  • What We're Looking For

    Required Qualifications

  • 1-2 years of Help Desk, Technical Support, or IT Support experience
  • Strong customer service and interpersonal skills
  • Experience working with ticketing systems
  • Excellent written and verbal communication abilities
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team
  • Strong organizational and time-management skills
  • Ability to thrive in a fast-paced environment with minimal supervision
  • Preferred Qualifications

  • Experience supporting telecommunications, networking, or wireless environments
  • Vendor management experience
  • College coursework or degree in Information Technology, Computer Science, or a related field
  • Industry certifications are a plus

  • Why You'll Enjoy Working Here

    At Inverse, you're not just joining a company; you're joining a team that genuinely cares about helping each other succeed. We invest in training, encourage professional growth, and provide opportunities to build skills across multiple areas of technology.

    We also proudly support veterans and appreciate the leadership, dedication, and technical expertise they bring to our organization.

    Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Time Off (PTO)
  • Retirement Plan
  • Limited Remote Work Flexibility Through Designated Work-From-Home Days
  • Ongoing Training and Career Development
  • Advancement Opportunities Within a Growing Company
  • Additional Compensation

  • Quarterly Performance Bonuses
  • Quarterly Pay Increase Opportunities Based on Performance and Professional Growth

  • Work Location

  • Primary Location: Cincinnati, Ohio
  • Work Arrangement: On-Site / In-Office
  • Reliable transportation to and from the office is required
  • Limited remote work opportunities may be available as part of company benefits and company-designated remote work days

  • Schedule

  • Full-Time
  • Monday through Friday
  • 8-Hour Shifts
  • On-Site at Our Cincinnati Office
  • Shared On-Call Rotation

  • Compensation

    Starting Salary: $38,500 - $45,000 annually

    Equivalent Hourly Rate: $18.50 - $21.63 per hour

    Compensation is based on experience, skills, certifications, and overall qualifications.


    Career Level

    Experienced (Non-Manager)

    Experience Required

    1-2 Years

    Education

    High School Diploma Required
    College coursework or degree preferred


    Ready to Grow Your IT Career?

    If you're looking for more than just another help desk position and want the opportunity to develop technical skills, work with a supportive team, and build a long-term career in IT, we'd love to hear from you.

    Apply today and grow with Inverse Technology Solutions.

  • Ongoing Training and Career Development
  • Advancement Opportunities Within a Growing Company

Additional Compensation

  • Quarterly Performance Bonuses
  • Quarterly Pay Increase Opportunities Based on Performance and Professional Growth

Work Location

  • Primary Location: Cincinnati, Ohio
  • Work Arrangement: On-Site / In-Office
  • Reliable transportation to and from the office is required
  • Limited remote work opportunities may be available as part of company benefits and company-designated remote work days

Schedule

  • Full-Time
  • Monday through Friday
  • 8-Hour Shifts
  • On-Site at Our Cincinnati Office
  • Shared On-Call Rotation

Compensation

Starting Salary: $38,500 - $45,000 annually

Equivalent Hourly Rate: $18.50 - $21.63 per hour

Compensation is based on experience, skills, certifications, and overall qualifications.


Career Level

Experienced (Non-Manager)

Experience Required

1-2 Years

Education

High School Diploma Required
College coursework or degree preferred


Ready to Grow Your IT Career?

If you're looking for more than just another help desk position and want the opportunity to develop technical skills, work with a supportive team, and build a long-term career in IT, we'd love to hear from you.

Apply today and grow with Inverse Technology Solutions.

Powered by JazzHR

Similar Jobs