| Location | New Orleans, LA |
IT HELP DESK BACKUP ANALYST 1 - 4
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Title: IT HELP DESK BACKUP ANALYST 1 - 4
Employee Type: Unclassified Staff
Department: Information Technology-Administration
Campus Location: COMPUTER SERVICES
Job Summary/Basic Functions
LSU Health New Orleans is seeking candidates for an IT HELP DESK BACKUP ANALYST 1 - 4. The ideal candidate will work as part of a team providing 24-hour Service Desk support on incoming phone, email, or TDX tickets directed to the Service Desk. Analysts will provide triage support by solving simple to intermediate issues at the Analyst level, or by properly routing more advanced or specialized issues using the TDX ticketing system. The analyst will be required to assess each request and solve or route the issue in a timely manner. This position is eligible for remote work in accordance with CM-73 - Remote Work Policy.
Minimum Qualifications
Required Education: Bachelor''s
Required Field of Study: Degree from an Accredited Four-Year Institution
Number of years required to perform the job: ITA1 - 0, ITA2 - 2, ITA3 - 5, ITA4 - 10
Type of experience required to perform the job: Relevant Service Desk or IT Analyst Experience
Preferred Qualifications
Preferred Discipline: Technology Aligned Curriculum
Preferred Experience: Experience with IT Service Management System
Experience with enterprise backup system
Previous Higher Education and/or Healthcare experience
Previous Service Desk experience
Additional Information About Our School/Department
Comprehensive benefits are available to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement plans; generous annual and sick leave, and14 paid holidays per year. See following link for more details on our benefits offerings: LSUHSC, New Orleans - Benefits
Other employee benefits include a full-service credit union, wellness benefits featuring complimentary fitness center membership for employees and their spouses, employee assistance program, campus assistance program, and pet insurance option. More information about these benefits can be found on this webpage: Additional Benefits