Highlights
This role will support desktop and mobile technologies, troubleshoot hardware and software issues, assist with onboarding/offboarding, manage IT assets, and deliver exceptional customer service, including executive-level support. Provide Tier 1/2 technical support for Windows PCs, Microsoft 365, business applications, and mobile devices.
Numbers & Facts
| Location | River Forest, IL |
| Industry | Financial Services |
| Salary | $60,000–$70,000 Per Year |
| Company Size | 500 to 999 employees |
| Year Founded | 1994 |
| Website | http://www.cfstaffing.com/ |
Description
IT Help Desk Administrator l No Sponsorship Available
Job Details – IT Help Desk Administrator
Compensation: $60,000 - $70,000
Bonus: Discretionary
Work Environment: Onsite
Headquarters: Greater Chicago, IL area
Benefits: Medical, Dental, Vision, 401(k) with Match
Overview – IT Help Desk Administrator
The IT Help Desk Administrator will provide end-user support across multiple locations. This role will support desktop and mobile technologies, troubleshoot hardware and software issues, assist with onboarding/offboarding, manage IT assets, and deliver exceptional customer service, including executive-level support.
Key Responsibilities – IT Help Desk Administrator
- Provide Tier 1/2 technical support for Windows PCs, Microsoft 365, business applications, and mobile devices.
- Troubleshoot and resolve hardware, software, operating system, networking, and application issues for local and remote users.
- Deliver white-glove support to executives and senior leadership.
- Provision, deploy, configure, and replace laptops, desktops, and related equipment.
- Support Apple iPhones and iPads.
- Assist with employee onboarding/offboarding, device setup, and account management.
- Support conference room and video conferencing technologies.
- Maintain IT asset inventory and documentation within the ticketing system.
- Escalate complex issues as needed and contribute to IT projects and process improvements.
Required Qualifications – IT Help Desk Administrator
- 3+ years of Help Desk, Desktop Support, or End User Support experience.
- Bachelor's degree in IT, Computer Science, or related field, preferred.
- Hands-on experience supporting:
- Microsoft Windows environments
- Microsoft 365
- iOS/iPadOS devices
- Active Directory
- Remote support tools
- Endpoint management solutions
- Experience with PC imaging, software deployments, hardware troubleshooting, and workstation setup.
- Strong customer service, communication, and problem-solving skills.
- Ability to support both technical and non-technical users.
- Industry certifications such as Network+, Security+, Microsoft 365 Endpoint Administrator, or ITIL, are a plus
Build a rewarding long-term career with us at CFS—when we knock, doors open.
Timing is everything. Whether you are aggressively in a job search or simply passive and looking for the ideal position, we would like to have the chance to share our opportunities with you. We specialize in placement of IT professionals. Please contact me for more information about this role as well as other opportunities.
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Click here to apply online
About Company
Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.
CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.
Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.
