Job Description: ONSITE: This is an on-site position, as this is a hands-on technical support role.
THE ROLE: Our team is looking for a candidate with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting.
WHAT YOU'LL BE DOING:
- Providing first level triage and technical support to employees through tickets and in-person at the Geek Street support desk.
- Analyzing technician (peer) workflows to identify areas of improvement and optimization. Identifying technician workflows which do not have supporting process documentation.
- Assisting the IT team with system provisioning and device refresh/replacements.
- Documentation writing.
- Physical and Virtual asset stockroom maintenance.
- Supporting IT project goals.
- Helping to set up devices and accessories.
- Communicating status updates with internal clients.
- Ensuring that requests are being prioritized and closed in a timely manner.
- Working alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT support.
- Learning and adhering to company policies and procedures regarding IT security and data privacy.
- Engage in knowledge-sharing sessions and training to enhance technical skills.
PREFFERED QUALIFICATIONS:
- Proficiency with the Windows operating system.
- Basic understanding of Windows troubleshooting.
- Android/iOS familiarity.
- Customer-oriented mindset.
- Ability to take clear notes to capture problems correctly.
- A general understanding of MacOS and Linux would be helpful but is not required
WHAT WOULD SET YOU APART:
- PowerShell or command line (CLI) familiarity.
- CompTIA A+ certification.
- Familiarity with networking concepts (DNS, LAN, WAN)
WHO WE'RE LOOKING FOR:
- Someone who can comfortably navigate a PC to perform basic troubleshooting.
- People who can patiently take the time to understand an issue in order to properly document it.
- Candidates who have an interest in technology and who work well in a customer-facing role.
- Good communication skills, both verbal and written, for assisting users and documenting issues.
- Ability to work in a team and learn from others.
- Patience and a customer-focused attitude to help non-technical users.
- Relevant education or training in a technology-related field such as Management Information Systems, Business Technology Management, or Information Technology is helpful but not required
- 0-2 years of experience.