IT Field Van Driver

IT Field Van Driver
San Jose, CA & Mountain View, CA

The IT Van Driver plays a crucial role in ensuring the efficient transportation and delivery of IT hardware equipment to various locations. This role combines driving responsibilities with basic IT support functions, requiring a blend of technical skills, customer service, and logistical expertise.

Deliveries:

• The Driver makes deliveries and pick-ups from a number of offices split between the San Jose and Mountain View locations.
• They will also need to update the management tools i.e., Hardware Request Tracker and Buganizer per delivery to ensure assets are properly tracked
• The specifications of where to the delivered and when to be delivered will be notified to the Driver through On Job training.
• Detailed hands-on will be provided to the Driver
• Pick-up and delivery bins can be very heavy, so the Driver will need to be physically able to move bins upwards of 50 lbs alone.
• Lifting assistance at the delivery locations is rarely available.

Key Responsibilities:
Transportation of IT Equipment:

• Safely drive company vans to transport IT hardware equipment, including computers, peripherals, and other devices, to designated locations.
• Ensure timely and secure delivery of equipment according to scheduled routes or as directed by the IT team.

Hardware Support:

• Assist in the installation, setup, and configuration of IT hardware equipment at client sites or within company premises.
• Provide basic troubleshooting and technical support for hardware-related issues, including diagnosing and resolving common problems.
• Inventory Management:
• Maintain accurate records of inventory levels, including equipment received, dispatched, and returned.
• Perform regular inventory checks to ensure adequate stock levels and report any discrepancies to the IT department.

Customer Service:

• Interact professionally with clients, colleagues, and other stakeholders during equipment deliveries and installations.
• Address client inquiries and provide assistance in a courteous and helpful manner, ensuring a positive customer experience.

Safety and Compliance:

• Adhere to all traffic laws, safety regulations, and company policies while operating company vehicles.
• Conduct routine inspections and maintenance checks on vans to ensure they are in proper working condition.

Qualifications:

• Valid driver's license with a clean driving record.
• Previous experience in driving, preferably in a commercial or corporate setting (2 years +)
• Basic understanding of IT hardware components and peripherals. (1 year +)
• Strong customer service skills with the ability to communicate effectively.
• Ability to lift and move heavy equipment safely.
• Attention to detail and organizational skills.
• Flexibility in working hours and willingness to adapt to changing priorities.

Preferred Qualifications:
Experience in hardware support or technical roles.
Familiarity with inventory management systems.
Technical certifications related to IT hardware support.