IT Field Technician - Team Lead

Job Responsibilities:

• Work as part of a results-driven team to ensure daily success and client satisfaction 
• Handle, install, and maintain the diverse range of equipment we provide to clients: computers, laptops, kiosks, thin clients, and chrome devices
• Mentor and coach junior technicians and contribute to their skill development
• Lead and manage a team of field technicians through delegation and team coordination
• Effectively identify and set work priorities adapting to the project needs
• Be able to travel overnight and out-of-state for multiple days at a time, several times a month 
• Collaborate with internal support teams to resolve issues and deliver optimal solutions 
• Create detailed documentation after project completion
• Provide assistance to other departments as needed 

The Ideal Candidate:

• Has a passion for IT and takes pride in consistently delivering results 
• Has excellent time-management and strong organizational skills 
• Has excellent customer service and communication skills, both written and verbal, ensuring positive interactions within the team and with clients
• Is experienced and comfortable in leading teams (ideally in an IT environment)
• Has advanced computer hardware and software troubleshooting knowledge
• Has a solid understanding of networking and network topography
• Has intermediate experience with configuration of switches, routers, and IP protocols
• Has intermediate experience with data cabling, such as fiber wiring and cat5/cat6 termination 
• Has excellent attention to detail and good documentation skills
• Approaches work with a proactive, resourceful, and solution-focused mindset 
• Owns a car with a valid driver’s license 
• Available to travel overnight and out-of-state for multiple days at a time, several times a month 
• Is capable of lifting 30lbs and climbing a ladder when necessary 

Benefits

Travel & Compensation:

• Travel bonuses
• Daily per diem in addition to travel bonuses
• Monday–Friday travel schedule
• Company-planned travel with all accommodation and travel expenses covered
• Mileage reimbursement and iPass provided for personal vehicle use
• Company contribution toward your monthly mobile phone plan

Benefits: 

• 401(k) with matching
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off (including your birthday!) 

Job Type: Full-time