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IT Field Technician

S&G Stores

Sylvania, Ohio

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JOB DETAILS
SALARY
$22–$28 Per Hour
SKILLS
DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Driver's License, Firewalls, Hardware Administration, Identify Issues, Information Technology & Information Systems, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows NT Group Policy, Microsoft Windows Operating System, Microsoft Windows Server, Network Administration/Management, Network Routing, Network Support, Network System Hardware, Network Systems, On Call, On Site Support, Point of Sale (POS) Systems, Problem Solving Skills, Retail, System Operations, Systems Administration/Management, Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, VLAN (Virtual Local Area Network), VPN (Virtual Private Network), Willing to Travel
LOCATION
Sylvania, Ohio
POSTED
1 day ago

Job Summary

S&G Stores is hiring an IT Field Technician to support and maintain technology across a large network of retail and fuel locations. This is a field-based role focused on hands-on troubleshooting, installations, and maintaining uptime across store environments. The ideal candidate is comfortable working independently in the field, handling a mix of networking, system support, and hardware-related tasks.

Responsibilities

  • Provide on-site IT support across store locations based on incoming tickets
  • Troubleshoot network connectivity issues (VPNs, firewalls, VLANs, routing)
  • Support Windows environments including user accounts, devices, and Microsoft 365
  • Assist with basic server and domain-related tasks (user accounts, permissions, policies)
  • Install and maintain security camera systems and related hardware
  • Troubleshoot POS systems and back-office PCs
  • Assist with new store setups, device deployments, and infrastructure upgrades
  • Work with internal teams and vendors to resolve technical issues
  • Ensure systems remain operational and minimize downtime

Required Qualifications

  • Experience in IT support, networking, or system administration
  • Strong understanding of:
  • TCP/IP, DHCP, DNS
  • VPNs, VLANs, and firewall basics (Fortinet experience is a plus)
  • Windows OS, Active Directory, and Microsoft 365
  • Ability to troubleshoot hardware, network, and system issues independently
  • Valid driver’s license and willingness to travel regularly

Preferred Experience

  • Experience with POS systems (e.g., Gilbarco Passport or similar)
  • Experience with security camera systems and installations
  • Experience with Windows Server, Active Directory, and Group Policy

Schedule & Expectations

  • Standard workweek with on-call rotation
  • Availability required for occasional weekends and holidays as part of support coverage

Work Environment

  • Field-based role supporting multiple store locations
  • Work is assigned based on ticket demand and operational needs
  • Fast-paced environment with a mix of networking, hardware, and support tasks

Compensation & Benefits

  • Hourly Pay: $22 – $28 (based on experience)
  • Overtime available based on operational needs
  • Company vehicle and fuel provided
  • Opportunity to gain hands-on experience across networking, infrastructure, and multi-site systems

About the Company

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S&G Stores