| Location | Middletown, NJ |
WALK-UP IT FIELD TECHNICIAN (IQ BAR)
Essential Job Functions:
? Provides on-site field support to customers including installation, repair, and servicing of IT equipment.
? Resolves software and hardware issues on Windows, MacOS, Android, and iOS devices.
? Assists in investigating and resolving complex installations and maintenance matters.
? Instructs customers in the operation and maintenance of systems and equipment.
? Ensures issues are referred to the appropriate personnel/service areas for follow up testing.
? Acts as a liaison with customers on administrative and technical matters for assigned projects.
? Performs analysis on system issue trends and solutions.
? Supports customers in a timely manner and balance priorities to achieve individual and team productivity goals.
? Documents all pertinent user information and the nature of problem reported with accuracy.
? Records all inventory transactions accurately to maintain service and inventory part accuracy.
Basic Qualifications:
? High school diploma or G.E.D.
? Five or more years of field support experience.
? Experience working with corporate hardware, software and equipment.
? Able to lift 45 pounds.
? Able to work in the USA.
Other Qualifications:
? Deep understanding of computer hardware and software components.
? Experience navigating technical issues with a high level of customer service and empathy.
? Excellent verbal and written communication with the ability to tailor communication style to different audiences.
? Experience working in a dynamic, fast-paced environment.
? Shown success in team environments demonstrating shared responsibility and accountability.
? Strong analytical and problem solving ability.
? Good time management and organizational skills.
Work Environment:
? Office environment.
? Dress code: Business casual.
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