On-Site Support: Travel to client sites or branch offices to diagnose and fix hardware, software, and peripheral issues. Documentation & Ticketing: Record troubleshooting steps and track service requests using IT ticketing software.
Numbers & Facts
Location
Columbia, SC
Description
Key Responsibilities
On-Site Support: Travel to client sites or branch offices to diagnose and fix hardware, software, and peripheral issues.
Hardware & Network Setup: Install computers, printers, routers, switches, and run network cabling.
Maintenance & Updates: Perform routine system patching, backups, and equipment upgrades.
Documentation & Ticketing: Record troubleshooting steps and track service requests using IT ticketing software.
Required Skills & Qualifications
Technical Knowledge: Proficiency in Windows/macOS, basic TCP/IP networking, and hardware diagnostics.
Experience: Typically 1 to 5 years of experience in desktop support or field services.
Soft Skills: Strong customer service, independent problem-solving, and clear communication.
Requirements: A valid driver's license, reliable transportation, and sometimes specific industry certifications (like CompTIA A+ or Network+