IT Field Support Technician

JOB.TITLE, OU.LOCATION, CUSTOM.STATE

The Field Support Technician is a hands-on IT role focused on supporting mill operations through reliable, onsite technology support. You'll be the face of IT at mill sites-installing, troubleshooting, and maintaining critical systems that keep operations running safely and efficiently. This role is ideal for someone who enjoys travel, problem-solving, and working in industrial environments.

What We Offer

Interfor offers a competitive salary based on experience, skills, and qualifications, along with a comprehensive total rewards package. We're committed to creating careers where employees can contribute, grow, and thrive. In addition to base pay, you'll enjoy:

• Short-Term Incentive Bonus

• 3 weeks vacation to start

• 401(k) matching

• Employee Share Purchase Program matching

• Extended Health & Dental

What You'll Do

• Asset Lifecycle Management: Provide hands-on IT support at mill sites, including hardware installs, troubleshooting, and repairs

• Infrastructure: Perform basic physical IT work such as network drops, access point installs, and equipment moves

• Projects: Support application rollouts, hardware refreshes, and onsite IT initiatives

• Documentation: Log all work accurately in the ticketing system and flag recurring issues or risks

• Collaboration: Partner with internal IT teams and vendors, escalating complex issues when needed

What You Offer

• Technical Skills: Strong hands-on troubleshooting with PCs, peripherals, Microsoft technologies, and networks

• Independence: Comfortable working autonomously while aligned with a broader Field Support team

• Communication: Clear, professional communicator who builds trust with onsite users

• Environment Fit: Able to work safely in manufacturing/industrial settings with frequent travel

• Experience & Education: 3-5 years in IT support or field support, with postsecondary technical education or equivalent experience

Who We Are

At Interfor, our culture is built on integrity, respect, and collaboration. We believe in empowering employees, fostering career development, and operating sustainably to support both our people and our planet. Learn more at interfor.com.

We appreciate the interest of all applicants, however, only those selected for an interview will be contacted. All applicants offered a position must successfully complete a pre-employment drug test and background check. Interfor is an Equal Opportunity Employer building a capable, committed, diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual identity, gender, national origin, protected veteran status, or disability.