IT Field Support Technician Imaging and Networking

Confer with engineering staff and consult specifications to evaluate interface between hardware and software, as well as operational and performance requirements of the overall system.**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.** Job Responsibilities• Instruct and assign staff to provide technical support to designers, marketing and sales departments, suppliers, engineers, and other team members throughout the product development and implementation process.• Assign the testing and verification of hardware and support peripherals to staff to ensure they meet specifications and requirements.•

Job TitleJob Description Required Education• High school diploma or equivalent Preferred• Bachelor's degree in computer science, related field, or equivalent training/education.Required Skills• Desktop support and imaging/deployment.• Network knowledge (connectivity, troubleshooting).• Printer support (setup, maintenance, repair).• Knowledge of circuit boards, processors, electronic equipment, and computer hardware/software.• Knowledge of configuration management software, desktop communications software, operating system software, and internet directory services software.• 3 to 5 years of customer service-related experience (per summary).Soft Skills:• Strong verbal and written communication skills.• Strong problem-solving skills.• Customer service and interpersonal skills.• Strong ability to work independently and manage time effectively.• Strong mentoring skills to provide support and constructive performance feedback.Job Responsibilities• Instruct and assign staff to provide technical support to designers, marketing and sales departments, suppliers, engineers, and other team members throughout the product development and implementation process.• Assign the testing and verification of hardware and support peripherals to staff to ensure they meet specifications and requirements.• Oversee the build, testing, and modification of product prototypes using working models or theoretical models constructed with computer simulation.• Assign staff to analyze user needs and recommend appropriate hardware.• Direct technicians, engineering designers, or other technical support personnel as needed.• Confer with engineering staff and consult specifications to evaluate interface between hardware and software, as well as operational and performance requirements of the overall system.**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**