IT Field Support Specialist

['OVERVIEW', 'We', 'are', 'currently', 'seeking', 'an', 'IT', 'Field', 'Support', 'Specialist', 'for', 'our', 'Building', 'Group', 'project', 'located', 'in', 'Mount', 'Pleasant', 'WI.', 'The', 'IT', 'Field', 'Support', 'Specialist', 'provides', 'daily', 'service', 'and', 'support', 'to', 'users', 'on', 'a', 'Mega', 'Project', 'via', 'phone,', 'ticketing', 'system,', 'or', 'walk-ups', 'for', 'computer', 'hardware,', 'software', 'and', 'mobile', 'devices.', 'Assist', 'Infrastructure', 'Project', 'Manager', 'with', 'jobsite', 'setups', 'as', 'needed,', 'Assist', 'Network', 'Engineers', 'with', 'various', 'tasks', 'at', 'jobsite.', 'As', 'a', 'fourth-generation,', 'family-owned', 'business,', 'Walsh', 'recruits', 'individuals', 'who', 'are', 'seeking', 'a', 'small', 'company', 'feel', 'with', 'a', 'large', 'company', 'backing.', 'Walsh', 'is', 'a', 'successful', 'fast-growing', 'company', 'at', 'the', 'forefront', 'of', 'technology', 'and', 'is', 'committed', 'to', 'being', 'the', 'employer', 'of', 'choice', 'to', 'our', 'employees', 'and', 'the', 'builder', 'of', 'choice', 'to', 'our', 'customers.', 'There', 'are', 'many', 'compelling', 'reasons', 'why', 'exceptional', 'people', 'should', 'consider', 'a', 'career', 'with', 'our', 'company:', '+', 'Challenging,', 'complex', 'work', '+', 'Creative', 'and', 'innovative', 'problem-solving', 'environment', '+', 'Supportive,', 'communicative', 'managers', 'who', 'reward', 'hard', 'work', '+', 'Opportunities', 'for', 'growth,', 'training,', 'and', 'development', '+', 'Flexibility', 'in', 'career', 'path', '&', 'progression', '+', 'Opportunities', 'to', 'work', 'and', 'live', 'all', 'over', 'the', 'United', 'States', 'RESPONSIBILITIES', '+', 'Provide', 'daily', 'onsite', 'and', 'remote', 'technical', 'support;', 'including', 'network,', 'office', 'applications,printers,', 'computer', 'equipment,', 'and', 'mobile', 'devices.', '+', 'Assist', 'with', 'setting', 'up', 'networking', 'equipment', 'for', 'job', 'site.', 'May', 'assist', 'with', 'set-up', 'of', 'other', 'jobs', 'in', 'the', 'area.', '+', 'Outfit', 'and', 'support', 'video', 'conferencing', 'as', 'needed.', '+', 'Follow', 'procedures', 'and', 'understand', 'basic', 'concepts', 'to', 'handle', 'all', 'Level', '1', '&', '2', 'Support', 'KnowledgeMatrix', 'items', '+', 'Work', 'toward', 'becoming', 'Subject', 'Matter', 'Expert', 'on', 'all', 'Level', '1', 'Support', 'Knowledge', 'Matrix', 'items.', '+', 'Participate', 'in', 'daily', 'huddle', 'meetings', 'with', 'Corporate', 'IT', 'and', 'scheduled', 'meetings', 'with', 'Field', 'IT', 'personnel', 'and', 'Corporate', 'IT', 'Managers.', '+', 'Report', 'weekly/bi-weekly', 'with', 'IT', 'Managers', 'to', 'discuss', 'issues,', 'concerns,', 'successes', 'in', 'area', 'ofinfluence.', '+', 'Work', 'closely', 'with', 'Corporate', 'IT', 'team', 'to', 'ensure', 'corporate', 'IT', 'Standards', 'are', 'implemented', 'at', 'the', 'job.', 'QUALIFICATIONS', '+', 'Degree', 'in', 'Information', 'Technology', 'or', 'related', 'field', 'or', 'relevant', 'experience', '+', 'At', 'least', '2', 'years'', 'experience', 'in', 'IT', 'support', 'related', 'field', '-', 'will', 'consider', 'internships', 'and', 'part-time', 'experience', 'as', 'well', '+', 'Must', 'have', 'a', 'strong', 'ability', 'to', 'work', 'with', 'many', 'customers', 'including', 'guests', 'and', 'business', 'partners', 'in', 'addition', 'to', 'supporting', 'your', 'team', '+', 'Strong', 'follow-up', 'skills', 'and', 'ability', 'to', 'resolve', 'IT-related', 'issues', 'in', 'a', 'timely', 'manner', '+', 'Exceptional', 'customer', 'service', 'etiquette', 'and', 'responsiveness', 'is', 'A', 'MUST', '+', 'Occasional', 'evening/weekend', 'hours', 'will', 'be', 'required', 'and', 'occasional', 'travel', 'throughout', 'area', '+', 'Ability', 'to', 'prioritize', 'tasks', 'and', 'work', 'in', 'a', 'fast-paced', 'environment', '+', 'Must', 'be', 'a', 'self-starter', 'and', 'not', 'necessarily', 'waiting', 'for', 'direction', '+', 'Must', 'be', 'able', 'to', 'work', 'with', 'multi-discipline', 'teams', '+', 'Possess', 'a', "'can", "do',", 'enthusiastic', 'attitude', '+', 'Must', 'be', 'able', 'to', 'speak,', 'read,', 'understand', 'and', 'write', 'in', 'English', 'Division:', 'Service', 'Group', 'Job', 'Category:', 'Information', 'Technology', 'Job', 'Type:', 'Full_time', 'The', 'Walsh', 'Group,', 'Ltd.', 'Is', 'committed', 'to', 'providing', 'equal', 'opportunity', 'to', 'qualified', 'applicants', 'with', 'disabilities', 'to', 'compete', 'for', 'jobs.', 'To', 'request', 'a', 'reasonable', 'accommodation', 'in', 'completing', 'this', 'application,', 'please', 'contact', 'the', 'Human', 'Resources', 'Department', 'at', '312-563-5905', 'or', 'hr@walshgroup.com.', 'An', 'Equal', 'Opportunity', 'Employer,', 'Disability/Veteran']