IT Field Support

Travel to multiple locations to support our various geographically located Executives, including home visits for thehighest level Executives and Board Members. Diagnose complex IT issues, deliver timely solutions, and coordinate cross-functional technology improvements that minimize business disruption and improve executive productivity.

Duration: 6+ months
Location: Hyattsville, MD
 
Provide high-touch technology support to senior executives and board members across multiple brands and entities. Diagnose complex IT issues, deliver timely solutions, and coordinate cross-functional technology improvements that minimize business disruption and improve executive productivity.
Requirements:

• Identify, troubleshoot and analyze complex business IT problems for our Senior Executives across all brands and
• entities
• Propose and execute solutions for Executives based on need and functionality
• Coordinate, conduct, and lead meetings to drive solutions from IT as it relates to issues impacting our Executives
• Liaise with vendor partners, business users, IT programmers and IT Service owners regarding solutions for
• meetings, new technology and enhancements to existing technology as it relates to the needs of our Executive partners
• Provide immediate onsite support for offsite meetings and sponsored events
• Exercise judgment within generally defined practices and policies in selecting methods and techniques forobtaining solutions
• Resolve technical issues quickly and effectively to reduce impact to the business
• Coordinate with other IT staff and users to identify the need for new systems and/or recommend enhancements to improve IT operations
• Perform data analysis on trends in specific platforms for process improvement
• Complete reviews, trending analysis, develop action plans, and take action on resolving chronic incidents
• Communicate / interface with other IT associates to improve IT systems to keep up with demand from ourExecutive users need for immediate data
• Prepare reports, and/or present findings to IT Leadership
• Travel to multiple locations to support our various geographically located Executives, including home visits for thehighest level Executives and Board Members

Responsibilities:

• Diagnose complex business IT issues for senior executives across brands and entities to restore reliable technology functionality.
• Execute technology solutions based on executive needs and platform capabilities to resolve issues efficiently.
• Lead cross-functional meetings with IT teams, business users, vendors, programmers, and service owners to drive issues through resolution.
• Deliver immediate onsite technology support for offsite executive meetings, sponsored events, geographically distributed locations, and executive home visits.
• Analyze platform trends, chronic incidents, and operational data to identify recurring issues and develop corrective action plans.
• Coordinate with IT staff and business users to identify new system needs and recommend enhancements that improve IT operations.
• Prepare reports and present findings to IT leadership to support technology decisions and process improvements.
• Communicate technology issues, solutions, and priorities across IT teams to support executive demand for timely data and services.
• Apply established practices and policies to select appropriate troubleshooting methods while independently driving mid-to-large initiatives from concept through closure.

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