IT Field Services Program Manager

This onsite role in Alpharetta, GA will oversee end-to-end delivery of IT professional services and global field services projects across multiple customers, sites, and time zones. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement.

IDR is seeking an IT Field Services Program Manager to join an engagement supporting a global project. This onsite role in Alpharetta, GA  will oversee end-to-end delivery of IT professional services and global field services projects across multiple customers, sites, and time zones. Youll own schedules, scope, risks, deliverables, and stakeholder communication while coordinating engineers, subcontractors, and service partners.

Position Overview for the IT Field Services Program Manager

• Lead end-to-end delivery of IT professional services + field services projects (NA + international).
• Build/manage project schedules, milestones, dependencies, and deployment plans.
• Coordinate engineers/subcontractors/partners and align resources to project needs.
• Run kickoffs, status calls, and escalations; provide clear client/executive reporting.
• Track risks/scope/changes and ensure documentation and deliverables are completed.

Requirements for the IT Field Services Program Manager

• Strong experience managing IT infrastructure / field services / deployment projects end-to-end.
• Working knowledge of networking, wireless, data center, low voltage, EUC, and hardware deployments.
• Proven ability to manage multi-site, multi-region work across time zones and competing priorities.
• Strong customer-facing communication skills (status, exec updates, escalations).
• Background with MSPs/professional services/field services organizations strongly preferred.

Whats in it for you?

• Onsite Alpharetta delivery environment with multi-customer program exposure.
• Broad infrastructure project mix (deployments, refreshes, field services).
• Opportunity to own delivery performance across schedules, resources, and outcomes

Why IDR?

• 25+ years of proven industry experience across 4 major markets.
• Employee Stock Ownership Program (ESOP).
• Dedicated Engagement Manager committed to your success.
• Comprehensive benefits (Medical, Dental, Vision, Life Insurance, and more).
• Clearly Rateds Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-onsite 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.