Overview:
We are seeking an experienced, highly organized IT Telecom Infrastructure Supervisor to oversee the coordination, planning, and execution of technology infrastructure projects across all EB sites. This role serves as a critical interface between IT, Facilities, Network Engineering, and the end‑user community, ensuring smooth communication, alignment of requirements, and successful delivery of complex network and telecom initiatives.
Key Responsibilities:
- Act as the primary liaison between IT and Facilities for project planning related to network, structured cabling, and telecom infrastructure.
- Collaborate with the Network Engineering team, providing Facilities sourced requirements, project status, and site specific details to support architectural and technical design.
- Engage with business users to gather and document project requirements, ensuring alignment with technical capabilities and project constraints.
- Own the full lifecycle management of all WAN circuits, including vendor communication, performance monitoring, troubleshooting escalation, and renewal/upgrade planning.
- Serve as the main point of contact for all telecom service providers; track assets, changes, and issue resolution.
- Oversee and maintain the physical telecom infrastructure across all EB locations, including MDF/IDF spaces, racks, cabling, and related equipment.
- Coordinate infrastructure readiness for new construction, renovations, and technology refresh projects.
- Ensure compliance with IT standards, security policies, and documentation requirements.
- Provide supervision, guidance, and workload management to assigned technical staff or contractors.
- Develop and maintain accurate records, diagrams, inventories, and process documentation.
Qualifications:
Required:
- High School Diploma or Equivalent
- 5+ years of experience in IT infrastructure, telecom, or network operations, including project coordinations
Preferred:
- Experience working with and managing service providers and circuit vendors.
Skills:
- Comfortable working at the intersection of IT and Facilities.
- Proactive problem solver who anticipates infrastructure needs.
- Able to manage multiple concurrent projects and vendor relationships.
- Highly collaborative, with a focus on delivering stable, scalable infrastructure for end users.
- Proven experience coordinating technical projects across multiple sites.
- Ability to read/interpret architectural drawings, wiring schematics, and infrastructure plans (preferred).
- Strong organizational skills and attention to detail.
- Strong understanding of structured cabling standards, and telecom systems.
- Excellent communication and interpersonal skills, with the ability to translate between technical, facilities, and business stakeholders.
Physical Qualifications:
Climbing, Light Lifting