IT & Epicor Support Technician
Aerospace Manufacturing
Are you an IT professional who enjoys solving complex technical challenges and making a direct impact on business operations? Join a growing aerospace manufacturing company where your expertise will support critical technology systems, drive ERP performance, and help keep production running efficiently.
We are seeking a hands-on IT & Epicor Support Technician to provide technical support for our IT infrastructure, end users, and Epicor ERP platform. This role offers the opportunity to work across multiple departments-including manufacturing, engineering, quality, purchasing, inventory, finance, and shipping-while contributing to continuous improvement initiatives in a highly regulated aerospace environment.
What You'll Do:
IT Support & Infrastructure
- Provide first- and second-level support for desktops, laptops, printers, mobile devices, and network-connected equipment.
- Install, configure, maintain, and troubleshoot Windows-based workstations and hardware.
- Manage user accounts, permissions, and security access through Active Directory and Microsoft 365.
- Monitor and support network infrastructure, including switches, wireless access points, VPNs, and internet connectivity.
- Perform software installations, updates, and patch management.
- Support cybersecurity initiatives, including antivirus management, security awareness, and access control compliance.
- Assist with backup and disaster recovery processes.
- Maintain technical documentation, procedures, and troubleshooting guides.
Epicor ERP Support
- Serve as a key resource for Epicor ERP users across multiple business functions.
- Troubleshoot ERP-related issues and coordinate resolutions with internal teams and external vendors.
- Assist users with transactions, reports, dashboards, BAQs, and system navigation.
- Support ERP upgrades, testing, implementations, and enhancement projects.
- Develop and maintain user documentation and training materials.
- Monitor system performance and identify opportunities for process improvements.
- Assist with data integrity, imports, validation, and reporting.
- Partner with department leaders to implement ERP solutions that improve operational efficiency.
Manufacturing Systems Support
- Support shop-floor technologies, including barcode scanners, label printers, production terminals, and workstations.
- Assist with quality, traceability, and compliance-related system requirements.
- Support integrations between Epicor ERP and manufacturing systems.
- Help maintain accurate data and system performance to meet aerospace quality standards.
- Participate in continuous improvement projects that enhance productivity and system effectiveness.