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IT & Epicor Support Technician

Motive Workforce Solutions

Fullerton, CA

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JOB DETAILS
SKILLS
2nd Level Support, Access Control, Aerospace and Defense, Antivirus, Bar Code Labels and Equipment, Bar Code Scanners, Business Operations, Computer Workstations, Continuous Improvement, Data Quality, Data Recovery, Desktop PC, Disaster Recovery, Document Scanners, ERP (Enterprise Resource Planning), Finance, Identify Issues, Information Technology & Information Systems, Internet Security, Laptop PC, Manufacturing, Manufacturing Systems, Microsoft Access Database, Microsoft Active Directory, Microsoft Windows System Administration, Mobile Devices, Network Administration/Management, Network Connectivity, Network Monitoring, Network Support, Network System Hardware, Operational Improvement, Operational Strategy, Performance Analysis, Printers, Problem Solving Skills, Process Improvement, Purchasing/Procurement, Quality Metrics, Reporting Dashboards, Shipping/Receiving, Software Administration, Software Installation, Software Patches, Systems Administration/Management, Technical Support, Technical Writing, Traceability, User Account Administration, User Documentation, VPN (Virtual Private Network), Wireless Communications, Workstation Hardware
LOCATION
Fullerton, CA
POSTED
1 day ago

IT & Epicor Support Technician

Aerospace Manufacturing 

Are you an IT professional who enjoys solving complex technical challenges and making a direct impact on business operations? Join a growing aerospace manufacturing company where your expertise will support critical technology systems, drive ERP performance, and help keep production running efficiently.
We are seeking a hands-on IT & Epicor Support Technician to provide technical support for our IT infrastructure, end users, and Epicor ERP platform. This role offers the opportunity to work across multiple departments-including manufacturing, engineering, quality, purchasing, inventory, finance, and shipping-while contributing to continuous improvement initiatives in a highly regulated aerospace environment.


What You'll Do:

IT Support & Infrastructure

  • Provide first- and second-level support for desktops, laptops, printers, mobile devices, and network-connected equipment.
  • Install, configure, maintain, and troubleshoot Windows-based workstations and hardware.
  • Manage user accounts, permissions, and security access through Active Directory and Microsoft 365.
  • Monitor and support network infrastructure, including switches, wireless access points, VPNs, and internet connectivity.
  • Perform software installations, updates, and patch management.
  • Support cybersecurity initiatives, including antivirus management, security awareness, and access control compliance.
  • Assist with backup and disaster recovery processes.
  • Maintain technical documentation, procedures, and troubleshooting guides.

Epicor ERP Support

  • Serve as a key resource for Epicor ERP users across multiple business functions.
  • Troubleshoot ERP-related issues and coordinate resolutions with internal teams and external vendors.
  • Assist users with transactions, reports, dashboards, BAQs, and system navigation.
  • Support ERP upgrades, testing, implementations, and enhancement projects.
  • Develop and maintain user documentation and training materials.
  • Monitor system performance and identify opportunities for process improvements.
  • Assist with data integrity, imports, validation, and reporting.
  • Partner with department leaders to implement ERP solutions that improve operational efficiency.

Manufacturing Systems Support

  • Support shop-floor technologies, including barcode scanners, label printers, production terminals, and workstations.
  • Assist with quality, traceability, and compliance-related system requirements.
  • Support integrations between Epicor ERP and manufacturing systems.
  • Help maintain accurate data and system performance to meet aerospace quality standards.
  • Participate in continuous improvement projects that enhance productivity and system effectiveness.

About the Company

M

Motive Workforce Solutions