IT Enterprise Specialist III-Executive Support

Provides advanced technical support for end user problems with hardware and software, network connectivity and other computer related problems. Support responsibilities include; PCs, laptops, tablets, and hybrid hardware/software imaging setup and configuration; remote control, phone installation and repair, mobile device and PC hardware/software trouble shooting as well as working with other IT teams to provide technical assistance as required.

Additionally, the position is responsible for providing high‑quality support to a senior executive. This requires exceptional professionalism, discretion, and a focus on ensuring technology readiness and stability for highly visible, business‑critical activities such as major meetings, executive travel, public appearances, and board functions.

MidAmerican Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns and operates a portfolio of power-generating assets, approximately 61% of which is wind generation.

Bachelor's Degree in Computer Science, Information Technology, or related field; or equivalent work experience. (Typically four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a Bachelor's degree. A minimum of three years additional directly related technical experience is required.)

• Five years of hands-on experience in a technical support role which includes desktop support responsibilities.

• This role requires a 6:30 AM start time and occasional after hours and weekends and on‑call availability.

• Excellent independent troubleshooting and resolution skills over multiple technologies.

• Excellent verbal and written communication skills.

• Ability to work well independently and with others.

Preferred Qualifications:

• Experience deploying Apple products such as MacBook, Mac Mini, Mac Studio, and iPad pro.
• Experience supporting Apple hardware remotely.

Advanced End-User Support & Troubleshooting

• Provide independent, concierge end user technical support with a high degree of autonomy.

• Provide proactive, concierge-level desk-side support for the senior executive and executive assistant.

• Coordinate configuration/installation and troubleshooting of PC hardware and software; implement hardware and software testing.

• Deliver onsite and remote troubleshooting for hardware, software, mobile devices, conferencing, and connectivity; support Windows-based laptops, peripherals, and executive workspaces.

• Conduct regular health checks, updates, and optimization of executive devices; monitor and identify potential issues to prevent disruption.

• Ensure technology is prepared and verified each morning prior to executive arrival; provide zero-downtime support during critical meetings, travel, public events, and board activities.

• Provide expert support for Microsoft Teams meetings, including executive leadership sessions; set up, test, and troubleshoot Teams Rooms systems and conference room AV components (microphones, cameras, displays).

• Support third-party conferencing such as Webex or Zoom as needed.

• Work with other IT departments as needed to support IT infrastructure and applications.

• Support iPhone/iPad devices (setup, app support, security, connectivity, enterprise integrations).

• Act as a liaison relating business issues to technical teams.

• Collaborate with engineering, infrastructure, and application teams for escalated or specialized support.

• Develop, complete and document processes and procedures according to corporate standards.

• Provide hands-on assistance with voice systems (desk phones, call routing, softphone tools).

• Other Duties

• Perform other tasks as requested or assigned.

• Remaining availability outside of executive support may include assisting with service desk quality assurance processes and supporting service management initiatives.

Advanced End-User Support & Troubleshooting

• Provide independent, concierge end user technical support with a high degree of autonomy.

• Provide proactive, concierge-level desk-side support for the senior executive and executive assistant.

• Coordinate configuration/installation and troubleshooting of PC hardware and software; implement hardware and software testing.

• Deliver onsite and remote troubleshooting for hardware, software, mobile devices, conferencing, and connectivity; support Windows-based laptops, peripherals, and executive workspaces.

• Conduct regular health checks, updates, and optimization of executive devices; monitor and identify potential issues to prevent disruption.

• Ensure technology is prepared and verified each morning prior to executive arrival; provide zero-downtime support during critical meetings, travel, public events, and board activities.

• Provide expert support for Microsoft Teams meetings, including executive leadership sessions; set up, test, and troubleshoot Teams Rooms systems and conference room AV components (microphones, cameras, displays).

• Support third-party conferencing such as Webex or Zoom as needed.

• Work with other IT departments as needed to support IT infrastructure and applications.

• Support iPhone/iPad devices (setup, app support, security, connectivity, enterprise integrations).

• Act as a liaison relating business issues to technical teams.

• Collaborate with engineering, infrastructure, and application teams for escalated or specialized support.

• Develop, complete and document processes and procedures according to corporate standards.

• Provide hands-on assistance with voice systems (desk phones, call routing, softphone tools).

• Other Duties

• Perform other tasks as requested or assigned.

• Remaining availability outside of executive support may include assisting with service desk quality assurance processes and supporting service management initiatives.