As a Venue IT Engineer, you''ll support significant business and operations goals related to IT, ensuring efficient and effective services. You''ll provide system, network, and end-user support for daily operations, projects, and ongoing initiatives, including service desk, desktop, server, information security, vendor, telephony, security monitoring, and business application support. As the ideal candidate, you''re analytical, detail-oriented, and solutions-focused, with strong technical knowledge and the ability to support multiple priorities. Reports to Manager of IT Service Desk.
- Manage the maintenance of on-site networks, including updates, changes and replacements to ensure quality of service for business operations.
- Diagnose malfunctions in device software, hardware, and peripheral accessories.
- Respond to on-site ticketing-related needs, including for box office ticketing platforms and mobile devices.
- Provide upgrades, testing, administrative data changes, and change control items for point-of-sale systems.
- Author end-user guides to improve understanding and usability of the system for operators. Provide positive customer service and training to users with varying technical aptitudes.
- Test new versions of software frequently and thoroughly.
- Document the frequency of issues and escalate systemic problems accordingly.
- Establish processes for completing support tasks with improved accuracy and timeliness.
- Lead on-call helpdesk hotline during peak support times. Support a small, high-performing team using agile methodologies and sharing in rotating on-call duties on or off hours.
- Travel to all venues as required for hardware and software implementations and support.
- Adhere to strict standards for maintaining system data integrity.
- Perform other duties as assigned.