We are seeking an experienced SAP Techno-Functional Solution Lead to support SAP solution delivery across Meter-to-Cash (M2C), Customer Service, and related SAP processes. The role will focus on techno-functional design, solution oversight, fit-gap analysis, testing, integration, and delivery coordination across SAP and third-party teams.

WHO WE ARE:
Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago's Loop.

WHAT WE DO:
We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov't & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.

SAP Techno-Functional Solution Lead

Location: Columbus, OH or Merrillville, IN
Work Schedule: Hybrid – Monday & Friday remote; Tuesday, Wednesday & Thursday onsite
Contract: 6 months Contract-to-Hire
Work Authorization: U.S. Citizen or Green Card required

About the Role

We are seeking an experienced SAP Techno-Functional Solution Lead to support SAP solution delivery across Meter-to-Cash (M2C), Customer Service, and related SAP processes.

The role will focus on techno-functional design, solution oversight, fit-gap analysis, testing, integration, and delivery coordination across SAP and third-party teams. The ideal candidate will have strong experience with SAP S/4HANA, SAP BTP/Integration Suite, SAP Service Cloud, and enterprise SAP implementations.

Key Responsibilities

• Provide end-to-end SAP functional oversight for Meter-to-Cash (M2C) and Customer Service processes, including SAP S/4HANA Utilities and SAP Service Cloud.
• Oversee SAP application design, configuration, customization, and integration based on business requirements.
• Work closely with NiSource and third-party teams to ensure successful SAP solution delivery.
• Oversee RICEFW development, including Reports, Interfaces, Conversions, Enhancements, Forms, and Workflows.
• Ensure RICEFW delivery is aligned with overall program requirements and properly traceable.
• Guide unit, SIT, UAT, regression, and performance testing for SAP components.
• Review and ensure proper documentation of test cases and results using tools such as Jira and qTest.
• Coordinate with vendors and third-party service providers on SAP installation, configuration, integration, and delivery activities.
• Support deployment, cutover, and hypercare activities.
• Provide knowledge transfer and mentoring to operational teams and managed service providers.
• Ensure SAP security roles, access models, and compliance requirements are properly designed, implemented, and tested.
• Support SAP-standard DevSecOps practices, including CI/CD pipelines, automated testing, unit test coverage, and security analysis.
• Facilitate collaboration between SAP workstreams and related systems, including identity and access management solutions.
• Establish and support SAP monitoring for error handling, performance, and abnormal usage.
• Participate in program governance, status reporting, risk management, and issue resolution.
• Perform best-practice reviews and fit-gap analysis to determine when SAP standard functionality can be used versus when customization is required.

Required Qualifications

• Minimum 7 years of SAP solution delivery experience, including design, configuration, development, integration, and testing.
• Strong experience working in complex, multi-vendor enterprise SAP environments.
• Strong functional knowledge of:
  • SAP S/4HANA
  • SAP Service Cloud
  • SAP BTP / Integration Suite
  • SAP Fiori
  • Related SAP products
• Experience in one or more specialized SAP areas, such as:
  • FICA
  • Billing
  • Regulatory
  • C4C
• Experience with integration technologies, including RESTful APIs and middleware platforms.
• Experience with SAP testing activities, including unit testing, SIT, UAT, regression, and performance testing.
• Understanding of SAP security models, SAP GRC Access Control, and compliance requirements.
• Familiarity with DevSecOps practices, CI/CD pipelines, automated testing, and code-quality tools.
• Strong communication and organizational skills with the ability to coordinate across multiple teams.
• Must be currently authorized to work in the United States through U.S. citizenship or Green Card.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• SAP certifications such as SAP Certified Associate or SAP Certified Professional.
• Experience in utility or energy industry digital transformation programs.
• Experience integrating non-SAP products with SAP, including MuleSoft, API architectures, and IAM tools.
• Familiarity with SAP Analytics Cloud and SAP Business Data Cloud.
• Experience with AI-powered SAP tools such as Joule.
• Understanding of regulatory and compliance requirements related to utilities and customer data privacy.
• Experience with enterprise data migration and master data management in SAP environments.
• Knowledge of people enablement and change management related to SAP adoption.
• Experience with Jira, qTest, or similar project and test management tools.

Pay rate: $

Please click on the link below for our company benefits
https://docs.google.com/document/d/1q2mHf0U1akaC1ZKC65-VyyG3FrKBGNCahx3WpS2mj7M/edit?usp=sharing

DTI is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, or any other protected characteristic under Illinois state or federal law. All qualified applicants are encouraged to apply, and employment decisions are based solely on merit, qualifications, and business needs.