IT Engineer I

Description

Job Title: IT Engineer I

Reports To: Sr. Director, IT Infrastructure & Security

Salary:

Purpose of Position The IT Engineer I is primarily responsible for leading the end-to-end secure operations of core compute systems infrastructure both on-prem and cloud including high availability, replication, DR preparation and testing. This role ensures close integration with other business applications to maintain a highly integrated and available platform for mission critical logistics operations. The candidate must have 8+ years of deep technical experience leading the development of standards and partner with other team members to support the IT mission.

Position Competency

Required

• 8+ years in enterprise infrastructure engineering, with 4+ years of hands-on Nutanix administration (AHV, Prism, AOS lifecycle) at production scale.
• Demonstrated ability to work autonomously - setting technical direction, prioritizing initiatives, and guiding architecture decisions.
• Track record of leading disaster recovery programs, including designing test strategy and owning results and remediation.
• Experience in cloud infrastructure platforms (Azure, AWS, or similar); integration with and migration to platform-agnostic infrastructure preferred
• Strong documentation discipline - able to convert tribal knowledge and undocumented systems into clear runbooks and standards.
• Strong hands-on expertise with Windows Server, Linux, Active Directory, DNS/DHCP, and enterprise networking (firewalls, VPN, VLANs).
• Proficiency in SQL Server environments and Windows Failover Clustering support.
• Scripting ability in PowerShell and/or Python for infrastructure automation and reporting.
• Experience mentoring engineers or informally leading technical initiatives without formal management authority.
• Experience administering Microsoft 365 (Exchange, SharePoint, Teams) and cloud identity synchronization.
• Familiarity with endpoint and security concepts and tools (such as XDR, SASE, DLP) and security patch management.

Ability to participate in after-hours maintenance windows and incident response on a rotating basis.

Preferred

• Prior experience leading or contributing to an on-prem-to-cloud infrastructure migration.
• Nutanix Certified Professional (NCP) or higher; cloud certifications (AZ-104/AZ-800, AWS SysOps/Solutions Architect) a plus.
• Knowledge with Citrix Virtual Apps & Desktops and/or Parallels RAS, especially platform migrations.
• Experience with NAS, Wasabi or other S3-compatible cloud storage, and ShareFile administration.

Exposure to warehouse automation, AWS, or WMS environments in a 3PL or logistics setting.

Position Expectations

Role Evolution

• Ramp-up and assume ownership of the virtualization environment.
• Stabilize and modernize cluster architecture, DR posture, and operational standards; document runbooks, configurations, & design decisions.
• Build familiarity with cloud platforms for future cloud adoption and hybrid-integration
• Lead technical planning and execution of the organization's hybrid infrastructure platform.

Leadership Expectations

• Acts as primary technical infrastructure architect, operating independently with high-level direction.
• Serve as escalation point for complex issues & major incidents; lead RCA & remediation.
• Mentor other engineers & represent infrastructure in vendor negotiations & cross-functional planning.

Key Responsibilities

Virtualization Infrastructure

• Own end-to-end architecture, administration, and roadmap for compute infrastructure.
• Set standards for cluster health, host/VM performance, storage utilization, and resource allocation; drive continuous optimization.
• Lead lifecycle management including firmware, AOS, and hypervisor upgrades; independently troubleshoot complex hardware and virtualization issues.

Documentation & Operational Support

• Maintain infrastructure documentation, SOPs, and network/DR diagrams; participate in change management and capacity planning.
• Participate in after-hours maintenance and incident response as required.

Disaster Recovery, Replication & Backup

• Own DR architecture, including Replication, Protection Policies, and Recovery Plans; define validation cadence and lead monthly Recovery Plan validation.
• Design and lead quarterly disaster recovery testing; report results and risk posture to leadership.

Author and maintain disaster recovery documentation, runbooks, and recovery procedures as the DR program owner.

Server Infrastructure

• Administer physical and virtual Windows/Linux servers; monitor health, performance, and capacity; troubleshoot OS, application, hardware, and storage issues.
• Manage provisioning, decommissioning, migrations, upgrades, and clustered/HA environments; maintain configuration standards.

Active Directory, DNS & DHCP

• Administer Active Directory across four Domain Controllers, Group Policy, and account/OU administration; monitor AD replication.
• Administer DNS/DHCP, Certificate Services, authentication troubleshooting, and identity sync with cloud services.

Domain Registration & External DNS

• Administer domain registration and external DNS, including renewals, & SSL/DNS verification.

Automation & Infrastructure Development

• Develop PowerShell/Python solutions for infrastructure automation, API integrations, monitoring, reporting, and asset inventory sync.
• Experience w/ Ansible and Terraform for automated deployments

SQL Server & Data Systems

• Support SQL Server cluster health and performance; support Windows Failover Clustering, backup validation, restore testing, and replication monitoring.

Productivity Suites & Business Applications

• Administer Microsoft 365, Exchange Online, SharePoint, Teams, Power BI, and Power Automate; manage licensing and provisioning.

Identity & Access Management

• Support the full identity lifecycle: provisioning/deprovisioning, AD/M365 administration, security groups, and periodic access reviews.

File Services & Cloud Storage

• Administer three on-prem and cloud-based File Servers, cloud replication, secure file exchange with partners including permissions, security, and auditing.

Work Environment

• On-site/hybrid role based in Carlisle, PA, with occasional travel to other facilities as needed.

Ability to support after-hours and weekend work required for maintenance windows, upgrades, and incident response

Values and Business Practices Non-negotiable

• Customer First
• We treat employees with respect and dignity
• We operate with high business ethics
• We don't lie, steal or cheat to make a living
• We are a good corporate citizen
• We value our professional relationships
• We strive to have a "Continuous Improvement Culture" • Safety
• Attitude towards customers
• Continued under performance

Company Expectations

Flexibility: Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).

Reliability: Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.

Attitude: Maintains a "Whatever it Takes" attitude. Lives by company stated values and inspires others.

Willingness to learn: Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.

Initiative: Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings.

Quality of Work: Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work.

Understands the importance of "Only Handle It Once - OHIO", by completing work correctly the first time.

Follows directions: Follows all written and verbal instructions provided by management, project leader, etc.…

Communication: Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor.

Appearance: Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.

Safety: Follows all rules, guideline, and practices. Informs supervisor / manager immediately if unsafe conduct or conditions arise.