Job Title: IT Engineer
Job ID: 37791372
Location: Austin, TX 78730
Duration: 06 months
Job Description:
The IT Engineer performs a combination of the following technical IT support activities with minimal supervision:
Works with a team and effectively across team boundaries and organizational levels to provide customer-first technical support for key IT assets, including end-user assets, networks, security systems, communication systems, etc. Understands, executes and helps define IT process and standards, including change/incident management, software installation, configuring, etc. Proactively enforces worldwide and local security policies to ensure ZBS information assets are protected. Applies principles, concepts and practices of the ZBS Competency Model at the Technician level.
Principal Duties and Responsibilities
Configuring laptops, implementing Cyber security provision, Configuring Anti-virus on laptops
IT Asset & Inventory Management: Track, maintain, and order inventory of office supplies and IT equipment (laptops, peripherals, monitors)
Fully document IT support issues and their resolution for increased team efficiency in meeting customer needs
Execute and help define IT processes and standards
Skills:
Expected Areas of Competence
Customer-first and results orientation; acts with a sense of urgency to resolve internal customer IT issues and delivers results in an efficient and timely manner
Strong understanding of end-user IT technology; basic understanding of networking technology preferred
Effective interpersonal and communication skills (written/verbal)
Analytical and critical thinking skills
Must be able to multitask and prioritize work effectively
Has a winning attitude and instills a passion for winning with other team members, an attitude which is demonstrated by a “can do” approach
Education:
Education/Experience Requirements
Bachelor’s degree in Information Technology or related field preferred
Technical IT certifications preferred
3-4 years of experience in computer maintenance and support or equivalent combination of education and experience
Client Certified Professional
Advanced knowledge of Linux/Ubuntu configuration
Experience in shell scripting, Power Automation,
Expertise in Jira ,Slack configuration
Proficient with Client Office Suite (Word, Excel, Outlook, PowerPoint) or Google Workspace.