Highlights
Expected Areas of Competence: Customer-first and results orientation; acts with a sense of urgency to resolve internal customer IT issues and delivers results in an efficient and timely manner. Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Numbers & Facts
| Location | Austin, TX |
| Industry | Computer/IT Services |
| Salary | $23.58 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Client designs, develops, manufactures and markets orthopedics products, including knee, hip, shoulder, elbow, foot and ankle artificial joints and dental prostheses. Client has operations in more than 40 countries around the world.
Job Title: IT Engineer
Location: Austin, TX 78730
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Summary:
- The IT Engineer performs a combination of the following technical IT support activities with minimal supervision:
- Works with a team and effectively across team boundaries and organizational levels to provide customer-first technical support for key IT assets, including end-user assets, networks, security systems, communication systems, etc.
- Understands, executes and helps define IT process and standards, including change/incident management, software installation, configuring, etc.
- Proactively enforces worldwide and local security policies to ensure ZBS information assets are protected.
- Applies principles, concepts and practices of the ZBS Competency Model at the Technician level.
Principal Duties and Responsibilities:
- Configuring laptops, implementing Cyber security provision, Configuring Anti-virus on laptops
- IT Asset & Inventory Management: Track, maintain, and order inventory of office supplies and IT equipment (laptops, peripherals, monitors)
- Fully document IT support issues and their resolution for increased team efficiency in meeting customer needs.
- Execute and help define IT processes and standards
Expected Areas of Competence:
- Customer-first and results orientation; acts with a sense of urgency to resolve internal customer IT issues and delivers results in an efficient and timely manner
- Strong understanding of end-user IT technology; basic understanding of networking technology preferred
- Effective interpersonal and communication skills (written/verbal)
- Analytical and critical thinking skills
- Must be able to multitask and prioritize work effectively
- Has a winning attitude and instills a passion for winning with other team members, an attitude which is demonstrated by a "can do" approach
Education/Experience Requirements:
- Bachelor's degree in Information Technology or related field preferred
- Technical IT certifications preferred
- 3-4 years of experience in computer maintenance and support or equivalent combination of education and experience
- Microsoft Certified Professional
- Advanced knowledge of Linux/Ubuntu configuration
- Experience in shell scripting, Power Automation,
- Expertise in Jira ,Slack configuration
- Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) or Google Workspace.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.