IT EHR Enterprise Business Analyst
Location: Atlanta, GA (Hybrid)
Duration: 6 Months
Job Summary:
Seeking for an IT EHR Enterprise Business Analyst to analyze customer business needs and participate in the planning, design, and implementation of new or enhanced systems. May act as a team or project leader.
Responsibilities:
- Work closely with the development team to ensure seamless integration and support of HL7 standards.
- Manage and maintain EHR and practice management systems for optimal and secure functioning.
- Collaborate with stakeholders to gather and document business requirements for the EHR system.
- Provide ongoing support for the EHR system, ensuring data accuracy and security compliant with HIPAA standards.
- Resolve technical issues and enhance platform performance with developers and administrators.
- Perform system updates, patches, and backups to ensure data integrity and system reliability.
- Provide technical support to end-users and interface with vendor Support Teams.
- Assist trainers with training programs for efficient use of the EHR system.
- Analyze clinical workflows to identify opportunities for optimization within the EHR system.
- Generate and analyze reports to support clinical and administrative decision-making.
- Provide advanced Windows troubleshooting and support for software and cloud platforms.
- Communicate effectively with internal and external customers to provide timely solutions.
- Compose clear and detailed JIRA tickets for developers and administrators.
- Ensure the security of IT systems and data, adhering to best practices and company policies.
- Utilize tools like REST APIs, Postman, and Swagger for testing and documentation.
- Stay updated on industry trends and technologies to provide innovative solutions.
Experience:
- Minimum of 3-5 years of experience supporting EHR and Practice Management systems in a medical clinic or similar healthcare setting.
- Proven experience in system implementation, configuration, and support.
Knowledge, Skills, and Abilities:
- Strong problem-solving skills and attention to detail.
- Proficiency in HL7 and IT security best practices is preferred.
- Customer-focused mindset with a commitment to high-quality support.
- Experience with cloud platforms (e.g., AWS, Azure) and supporting software applications.
- Excellent communication skills, both written and verbal.
- Ability to explain technical issues to non-technical stakeholders effectively.
- Experience with issue-tracking software.
- Strong interpersonal skills and ability to work collaboratively in a team environment.
- Availability to work on-call or during off-hours as needed.
- Adaptability and a proactive approach to problem-solving.
- Advanced knowledge of Windows operating systems.
- Experience with networking, including installation, configuration, and management of networks is preferred.
- Proficiency with ticketing systems like JIRA and Ivanti for issue tracking and management.
- Understanding of IT security tools and protocols.
Education:
- Bachelor's degree in information technology, Computer Science, or a related field OR Minimum of 2 years of experience working with Hospital IT or equally complex systems.