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IT EHR Enterprise Business Analyst 3

VTal Technology Solutions LLC

  • Atlanta, GA
  • 1 day ago

    Highlights

    Bachelor's degree in a related field from an accredited college or university AND Two years in a related supervisory position OR Associate's degree in a related field from an accredited college or university AND Three years of related experience, Two years of which in a related supervisory position OR Two years of experience at the lower-level IT Enterprise Busi Analyst 2 (ITP181) or position equivalent. Collaborate with stakeholders, including clinical staff, technical staff, program staff, administrators, and developers, to gather and document business requirements for the EHR system.

    Numbers & Facts

    LocationAtlanta, GA

    Description

    Seeking an IT EHR Enterprise Business Analyst 3 for a hybrid contract role with a state government organization in Atlanta, GA.

    Entry Qualifications
    Bachelor's degree in a related field from an accredited college or university AND Two years in a related supervisory position OR Associate's degree in a related field from an accredited college or university AND Three years of related experience, Two years of which in a related supervisory position OR Two years of experience at the lower-level IT Enterprise Busi Analyst 2 (ITP181) or position equivalent.

    Responsibilities
    • Work closely with the development team to ensure seamless integration and support of HL7 standards.
    • Manage and maintain EHR and practice management systems, ensuring they are functioning optimally and securely.
    • Collaborate with stakeholders, including clinical staff, technical staff, program staff, administrators, and developers, to gather and document business requirements for the EHR system.
    • Provide ongoing support for the EHR system, including managing updates, troubleshooting issues, and ensuring data accuracy and security compliant with HIPAA standards.
    • Collaborate with developers and administrators to resolve technical issues and enhance platform performance.
    • Perform regular system updates, patches, and backups to ensure data integrity and system reliability.
    • Provide technical support to end-users, by interfacing with vendor Support Teams to address issues related to software promptly.
    • Assist trainers with training programs for clinic staff to ensure efficient use of the EHR system.
    • Analyze clinical workflows and processes to identify opportunities for optimization and improvement within the EHR system.
    • Generate and analyze reports to support clinical and administrative decision-making.
    • Provide advanced Windows troubleshooting and support for our software and cloud platform.
    • Communicate effectively with internal and external customers to understand their issues and provide timely solutions.
    • Compose clear and detailed JIRA tickets for developers and administrators.
    • Ensure the security of IT systems and data, adhering to best practices and company policies.
    • Utilize available tools like REST APIs, Postman, and Swagger for testing and documentation purposes.
    • Stay updated on the latest industry trends and technologies to provide innovative solutions.
    EXPERIENCE
    • Minimum of 3-5 years of experience supporting EHR and Practice Management systems in a medical clinic or similar healthcare setting.
    • Proven experience in system implementation, configuration, and support.
    EDUCATION:
    • Bachelor's degree in information technology, Computer Science, or a related field OR Minimum of 2 years of experience working with Hospital IT or equally complex systems
    Knowledge, Skills and Abilities:
    • Strong problem-solving skills and attention to detail.
    • Proficiency in HL7 and IT security best practices is preferred.
    • Customer-focused mindset with a commitment to providing high-quality support.
    • Experience with cloud platforms (e.g., AWS, Azure) and supporting software applications.
    • Excellent communication skills, both written and verbal.
    • Ability to explain technical issues to non-technical stakeholders effectively.
    • Experience with issue-tracking software.
    • Strong interpersonal skills and the ability to work collaboratively in a team environment.
    • Availability to work on-call or during off-hours as needed to support hospital IT operations.
    • Adaptability and a proactive approach to problem-solving.
    • Advanced knowledge of Windows operating systems.
    • Experience with networking, including installation, configuration, and management of networks is preferred.
    • Proficiency with ticketing systems like JIRA and Ivanti for issue tracking and ticket management.
    • Understanding of IT security tools and protocols

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