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IT Director

Pennant Services

Farmington, Connecticut

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JOB DETAILS
SKILLS
Administrative Skills, Asset Management, Best Practices, Clinical Support, Coaching, Communication Skills, Computer Maintenance, Continuous Improvement, Customer Relations, Customer Support/Service, Desktop PC, Detail Oriented, Documentation, Establish Priorities, HIPAA (Health Insurance Portability and Accountability Act), Hardware Administration, Hardware Configuration Management, Health Information Technology, Healthcare, Help Desk, IT Service Management (ITSM), Information Technology & Information Systems, Information/Data Security (InfoSec), Inventory Management, Knowledge Base, Laptop PC, Leadership, Maintain Compliance, Management of Information Systems/Technology (MIS), Mentoring, Metrics, Onboarding, Operational Improvement, Operational Support, Operations Processes, Organizational Skills, Patient Care, Peripheral Hardware, Procedure Implementation, Process Improvement, Purchasing/Procurement, Regulatory Requirements, Reliability Engineering, Risk Analysis, Security Compliance, Service Delivery, Standard Operating Procedures (SOP), Systems Administration/Management, Team Lead/Manager, Technical Support, Testing, Time Management, Workflow Analysis
LOCATION
Farmington, Connecticut
POSTED
6 days ago
Pennant Services is seeking an experienced, hands-on IT Director. This role is responsible for overseeing IT hardware deployment and lifecycle management, supporting end users through onboarding and day-to-day operations, and continuously improving IT processes that support clinical and administrative staff. The ideal candidate understands the importance of reliability, security, and responsiveness in a healthcare setting and brings a strong process-driven and service-oriented approach.

This role is on-site at our Service Center in Hartford.

Key Responsibilities

Team Leadership & Management

  • Lead, mentor, and develop a team of IT Technicians supporting clinical and corporate staff
  • Assign workloads, set priorities, and ensure timely resolution of IT requests across multiple locations
  • Establish, maintain, and enforce standard operating procedures aligned with healthcare best practices
  • Provide coaching, performance feedback, and training focused on service excellence and compliance

Hardware & Asset Management

  • Oversee procurement, configuration, deployment, and maintenance of IT hardware used in clinical and administrative environments, including laptops, desktops, tablets, and peripherals
  • Manage IT asset inventory, lifecycle tracking, replacements, and secure decommissioning
  • Standardize device builds and configuration processes to ensure consistency, security, and compliance
  • Coordinate hardware deployment and refresh cycles to minimize disruption to patient care and operations

End-User Support & Onboarding

  • Own and continuously improve the IT onboarding experience for new hires, ensuring readiness on day one
  • Ensure timely setup of hardware, system access, and required applications for clinical and non-clinical roles
  • Provide responsive, customer-focused technical support for end users in fast-paced healthcare settings
  • Serve as an escalation point for complex or high-impact issues affecting patient care or operations

Systems, Access & Security

  • Oversee user account provisioning and access management in accordance with role-based access principles
  • Partner closely with HR, Compliance, and Operations teams to align onboarding and offboarding workflows
  • Ensure adherence to security standards, device management policies, and data protection requirements
  • Support audits and compliance initiatives by maintaining accurate documentation and controls

Process Improvement & Documentation

  • Evaluate IT workflows to identify inefficiencies and opportunities to improve service reliability and speed
  • Design and implement scalable, repeatable IT processes that support growth and regulatory requirements
  • Develop and maintain documentation, runbooks, and knowledge base resources for consistent service delivery
  • Track service metrics and use data to drive continuous improvement initiatives
  • Proactively identify risks and implement preventive measures to reduce downtime and support continuity of care

Required Qualifications

  • Proven experience in IT support, IT operations, or IT management within healthcare or services-based organizations
  • Experience leading IT staff supporting multi-site or distributed environments
  • Strong knowledge of end-user hardware, device configuration, and troubleshooting
  • Experience supporting employee onboarding and user lifecycle management in regulated environments
  • Demonstrated ability to build, improve, and document operational processes
  • Strong communication skills with the ability to support clinical, administrative, and leadership stakeholders

Preferred Qualifications

  • Experience supporting healthcare organizations or other highly regulated industries
  • Familiarity with healthcare compliance and security concepts (e.g., HIPAA, data privacy)
  • Experience with IT service management frameworks and ticketing systems
  • Experience with device management, asset tracking, and identity platforms
  • Ability to balance hands-on technical work with leadership and continuous improvement initiatives

Key Attributes

  • Service-oriented leader with a strong sense of accountability and urgency
  • Process-driven with a focus on reliability, consistency, and compliance
  • Calm and effective in high-pressure or time-sensitive situations
  • Highly organized and detail-oriented

About the Company

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Pennant Services