IT Desktop Technician

IT Desktop Technician

Information Systems

Help Desk / Technical Support

$ 25 - $ 28 / Hour

location_onFindlay, Ohio

acuteContractor

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Your Role

Akkodis is seeking an IT Desktop Technician for a Contract with a client in Findlay, OH. The ideal candidate must have proven ability to resolve hardware and software incidents efficiently while providing exceptional customer service and collaborating with cross-functional teams to improve user experience.

Rate Range: $25/Hour to $28/Hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

IT Desktop Technician Job Responsibilities include:

• Provide technical support for end-user workstations, laptops, mobile devices, and peripheral equipment in a corporate environment.

• Troubleshoot and resolve hardware, software, network, VPN, Citrix, and Office 365 issues with minimal disruption to business operations.

• Install, configure, maintain, and update Windows 10/11 systems, Microsoft Office applications, and desktop images.

• Accurately document, manage, and escalate support tickets while ensuring timely resolution and excellent customer service.

• Collaborate with cross-functional IT teams and third-party vendors to support incidents, system maintenance, and hardware repairs.

• Manage IT assets, maintain inventory records, and ensure compliance with IT policies, security standards, and asset management processes.

Required Qualifications:

• Bachelor's degree in information technology, Computer Science, Information Systems, or a related field (or equivalent work experience).

• 5 to 7 years of experience providing desktop support, end-user support, and VIP executive support in a corporate environment.

• Strong expertise in Windows 10/11, Microsoft 365, Outlook, Teams, VPN, Citrix, wireless networking, and endpoint troubleshooting.

• Experience working with third-party service providers, managing SLAs, and coordinating hardware/software issue resolution.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Vani.Khanna@akkodisgroup.com.

Pay Details: $25.00 to $28.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ref: 1644528

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