IT Desktop Support Technician

Ursus, Inc.

Foster City, CA

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JOB DETAILS

SALARY

$36–$46.43 Per Hour

SKILLS

Analysis Skills, Atlassian JIRA, Communication Skills, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Administration, Establish Priorities, Google Directory, Help Desk, Identify Issues, Mac Operating System, Microsoft Active Directory, Microsoft Windows Operating System, Multitasking, Network Administration/Management, On Site Support, Problem Solving Skills, ServiceNow, Slack, Technical Support, Time Management, Trend Analysis, Ubuntu, VPN (Virtual Private Network), Wiki, Writing Skills

LOCATION

Foster City, CA

POSTED

7 days ago

JOB TITLE: IT Desktop Support Technician
LOCATION: Foster City, CA (Onsite)
PAY RANGE: $36 - $46/hr.
DURATION: 6 Months

TOP 3 SKILLS:

1 3 years of experience in a similar IT Support role with hands-on troubleshooting of hardware, software, and end-user issues
Experience with Active Directory, Google Workspace products, or similar platforms, along with basic networking knowledge (VPN, DHCP, DNS)
Experience using Jira/ServiceNow/Confluence or similar ticketing and wiki systems, with strong multitasking and customer service skills

Job Description:
As a member of the Client Services team, an IT Desktop Support Technician will provide IT support to all end users. In this position, staff will be tasked with fielding all incoming support requests, prioritizing and assigning requests to the appropriate party as needed, and ensuring that requests are addressed in a timely manner. The person in this position will be part of a team that staffs our onsite support team that provides services for our end users.

Responsibilities:

Provide onsite support 5 days a week
Manage Tier 1 support requests via emails, Slack, and Jira/ServiceNow Service Desk tickets
Manage, work, and track tickets in ticketing systems
Manage escalations to other IT staff
Identify and report support trends
Create, manage, and troubleshoot accounts and access via Active Directory

Qualifications:

1 3 years of experience in a similar IT Support role
Analytical and problem-solving skills to troubleshoot and diagnose issues
Demonstrated written communication skills to create useful support logs
Time management skills to provide updates and fixes within a promised time frame
Multitasking skills to assist multiple employees at once
Observational skills to recognize warning signs that indicate potential problems
Customer service skills to interact professionally and positively with employees and coworkers
High-level knowledge of commonly used software, hardware, and applications
Experience with Active Directory, Google Workspace products, or similar platforms
Basic networking knowledge and troubleshooting skills (VPN, DHCP, DNS)
Windows, Ubuntu, and macOS troubleshooting experience preferred
Experience with Jira/ServiceNow / Confluence or similar ticketing and wiki services preferred

BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.

IND123

IT Desktop Support Technician

Ursus, Inc.

Foster City, CA

About the Company

Ursus, Inc.

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