Highlights
Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes, and any other duties assigned at the direction of their Supervisor. Scope / Purpose The IT Desktop Support Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely.
Numbers & Facts
| Location | Hickory, NC |
| Industry | Staffing/Employment Agencies |
| Salary | $46.66–$48.27 Per Hour |
| Company Size | 5,000 to 9,999 employees |
| Year Founded | 2002 |
| Website | http://www.talentburst.com/ |
Description
Title: IT Desktop Support Technician
Location: Hickory, NC 28601 (Onsite)
Duration: 12+ Months
Schedule: Mon - Fri 8:00 AM - 5:00 PM
Scope / Purpose
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Location: Hickory, NC 28601 (Onsite)
Duration: 12+ Months
Schedule: Mon - Fri 8:00 AM - 5:00 PM
Scope / Purpose
- The IT Desktop Support Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely.
- The candidate will possess an aptitude for working with Microsoft-based applications (including Office suites) with emphasis on.
- Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes, and any other duties assigned at the direction of their Supervisor.
- Active Directory Administration
- Limited support for corporate mobile devices
- Familiarity with cloud applications (Box, Office365, etc.)
- Troubleshooting Cisco VPN connectivity
- Remediating/minimizing anti-virus threats
- Remote connection/utilization
- Imaging and deployment server utilization
- Asset lifecycle management skills
- Various browser support (IE, Chrome, Safari, etc.)
- Installation/configuration of various Adobe products
- Installation/configuration of Check Point endpoint client software
- Printer/driver troubleshooting & installation
- IPT based Telephony Device Management
- ServiceNow (ticket management) utilization
- Deployment, configuration and support of standard IP telephony
- Hardware ordering and inventory management
- Limited support for Mac OS and hardware
- Documentation (records) management
- On-boarding (Training) of new hires
- Conference room support
- Vendor engagement (as needed)
- Project interaction/participation
- Customer scheduling/follow-ups
- End user equipment moves (disconnect/reconnect)
- Cross-team interaction and collaboration
- Standard device imaging via USB/PXE server(s)
- Smart-Hands tasks/functions outside of standard operational work
- Works across the media team, corporate events, and IT for meeting support and problem resolution.
- Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems.
- Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group
- Knowledge of conference room audio and display devices
- Smart Hands: (note: Some sites have dedicated network team to perform some of the duties below)
- Infrastructure cross connect installation – patching cables
- Remote server reboot
- Moving/installing IT equipment within your space and cabinets – rack, stack, cable and work with Vendor or Network Team to go live
- IT hardware installations
- Corning IT supported equipment component removal and installation
- Physical server and network gear reboot
- Power cycling IT Equipment
- Onsite/offsite technical assistance and troubleshooting
- Providing remote console access
- Escort IT Vendors for other IT Teams (where permitted)
- Procurement of IT goods and services
- Receiving/shipping of IT goods
- Ensures discreet handling of all business and maintains the highest level of confidentiality
- Prioritizes duties and works on several tasks simultaneously
- Demonstrates flexibility and willingness to change priorities at a moment s notice
- Associate s degree in IT related field or equivalent experience
- Proficient in time management and task prioritization
- Advanced Level of English Language
- Effective organization and planning skills, with ability to handle changing priorities
- Excellent communication and interpersonal skills
- Must be a self-starter, able to work in team environment and motivate others
- Hardware/software installation, troubleshooting and support
- Basic smart hands (network configuration) knowledge
- Active Directory administration
- Experience imaging and working with deployment server(s)
- Basic knowledge management
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About Company
For over 20 years, TalentBurst Inc. has been an award-winning provider of cutting-edge Workforce Management Solutions. With a strong commitment to staying ahead in the tech landscape, we pioneer innovative approaches to talent acquisition. Our expertise spans Life Sciences, and Healthcare Staffing, Banking, Financial, IT, and Engineering, as well as Global Employer of Record (EOR), Agent of Record (AOR), State, Local Government and Education (SLED), and IC validation/compliance services. Additionally, our division, TalentProcure, leads the industry with offerings such as High Hazard Payroll, Managed Services, and Vendor on Premise (VOP) solutions.
Due to our prioritization of excellent standards, we are Joint Commission Certified and are a certified Minority Business Enterprise (MBE) in the USA and Canada. Supporting over 130 Fortune 500 companies globally, we excel in navigating the landscape of talent acquisition. In a world of constant change, we embrace developing people-centric solutions that address the unique demands of our clients. Stay connected by visiting our website and following us on social media!