SCOPE OF WORKThe IT Desktop Support Specialist role provides help and expertise across all software platforms and computing equipment within the Gaylor technology environment.POSITION REQUIREMENTS

Uses Gaylor Performance Values as tools to fulfill all job responsibilitiesPossesses an outgoing, amiable personality, and desire to help othersEffective communication skills, both verbal and writtenKnowledgeable in the Windows desktop environmentMaintains confidentiality of all Company informationExcellent time management skills and ability to multitask

RESPONSIBILITIES

Maintains appropriate records, files, and documentationResponds to support requests and takes necessary steps to resolve problemsDocuments support issues and solutionsRemote problem-solving through use of remote connection toolsDiagnoses Windows and PC hardware issuesLaptop, tablet, cell phone configurations and deploymentsBasic troubleshooting of LAN and connectivity issuesPerforms data migrations and assists in data restorations on local devices

WORKING CONDITIONS

Must be able to work scheduled hours as well as overtime, as required, on short noticeMust be able to remain calm in times of heightened emotional situationsMust work well with others as a member of a team to complete tasks

PHYSICAL REQUIREMENTS

Must be able to wear personnel protective equipment (i.e., hard hat, safety glasses, gloves, high visibility vest, safety harness, etc.) when requiredRepetitive use of arms, hands, and fingersPossess good vision/hearing (normal or corrected)Ability to work while sitting or standing for long periodsMust be able to lift up to 20 pounds at times

EDUCATION

CompTIA A+ preferred; may be obtained within first year of employment

EXPERIENCE

Previous desktop support or IT helpdesk experience preferred