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IT Deskside Tech

NPO USA

  • Racine, Wisconsin
  • 30+ days ago

    Highlights

    NPO USA Inc. stands at the forefront of Information Technology services, offering a comprehensive suite of solutions designed to empower businesses across the globe. What you will do: The Deskside Technician will be providing deskside support to end-users on a Single Point of Contact project and will be located onsite at our client location.

    Numbers & Facts

    LocationRacine, Wisconsin

    Description

    Who We Are:
    NPO USA Inc. stands at the forefront of Information Technology services, offering a comprehensive suite of solutions designed to empower businesses across the globe. Our expertise spans across several critical domains:
    • Cloud Solutions.
    • Datacenter Excellence.
    • IT Management.
    • Cybersecurity.
    • Data Governance and Analytics.

    What you will do:
    • The Deskside Technician will be providing deskside support to end-users on a Single Point of Contact project and will be located onsite at our client location.
    • You will be a member of a team that interfaces with a support center and a customer IT support team to achieve deliverables supporting the end users. We are looking for an energetic, enthusiastic, highly motivated, and organized individual.
    • A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates should be very self-motivated due to the independent nature and responsibility of the environment.
    • Providing installation and upgrading services of hardware and software.
    • Diagnosing end-user system failures and implementing repair solutions. Diagnosing printer and other peripheral device failures and implementing repair solutions.
    • Troubleshooting network devices to ensure connectivity from the PC to the network.

    What Do You Need to Succeed:
    • Two to three years of deskside support experience, including the ability to fix printers, desktops, and laptops.
    • Excellent troubleshooting capability: Experience in using the following PROTOCOLS: DHCP and DNS. Familiar with IPCONFIG and all its switches. Bitlocker and the Bitlocker Command Console.
    • Experience in using troubleshooting tools such as IPCONFIG and all its switches.
    • Wired and wireless network experience. Excellent history of responding to service requests and trouble incidents.
    • Ability to communicate technical information to non-technical audiences.
    • Excellent verbal and written communication skills. Solid documentation skills. Ability to complete assignments with minimal supervision.
    • Ability to search internally/externally for support information. Team and customer-oriented attitude.
    • Excellent attendance and schedule adherence history.
    • Ability to walk and bend and perform labor-related duties of connecting computer equipment.
    • Ability lift to 50 lbs. when moving electronic equipment. All lifts over 25 lbs. require two or more employees to perform the task.

    What you’ll get:
    • Work with brilliant minds, often within a global capacity.
    • Comprehensive Benefits package that includes 401(k), paid time off, medical, dental, and vision insurance.

    Contact Info: hiring@npousa.com

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