About the Role
AET Federal is seeking an experienced IT Coordinator based out of Scoville, Idaho to serve as the on-site IT point of contact for NRLFO at the Idaho Branch Office, providing hands-on IT support, coordinating with NR IT and NNL IT, and keeping equipment, tickets, and telecom services running smoothly for the site.
Key Responsibilities
- Provide general IT support across locations — field questions/issues, coordinate site-personnel support, execute onboarding/offboarding IT actions
- Maintain a knowledgebase of current hardware/software to support maintenance, enhancements, and refresh cycles
- Facilitate asset tracking, installation requests/progress, product documentation, and end-user feedback
- Support approval, installation, configuration, and ongoing support of software
- Coordinate/resolve issues related to connectivity and configuration of non-enterprise systems
- Monitor and help resolve open NRLFO Remedy tickets within established SLAs; identify recurring IT trends/problems and recommend solutions
- Support telecommunications needs — voice, data, and video (scheduling, troubleshooting, configuration) including for new/transferred employees
- Coordinate IT support for project-oriented requests; recommend efficiency-improving IT systems/technologies
- Maintain and regularly update IT task/project tracking documentation
- Deliver weekly progress briefings to NRLFO IT managers; proactively flag missed completion dates and reasons
- Interface with NRLFO IT Branch, Business Management Branch, and NNL IT to align on tasks and priorities
- Develop, maintain, and document IT-related policies, processes, and procedures
Required Qualifications
- Bachelor's degree OR minimum 4 years of relevant experience
- Be able to o obtain and maintain a DOE "L" access authorization (Required)
- Able to work on-site and full-time at the Idaho branch Office in Scoville, Idaho on a four 10-hour day work schedule (Required)
- Project management experience
- Previous experience supporting IT ticketing/ SLA environments (Remedy or similar)
- Microsoft certification or demonstrated proficiency in Word, Excel, SharePoint, and Outlook
- Ability to clearly articulate technical ideas verbally and in writing
Preferred Qualifications
- Experience with software development processes
- Strong customer service, teaming, organizational, and interpersonal skills
- Track record proactively resolving issues and improving processes
- Strong prioritization skills across multiple concurrent tasks/projects
- Experience facilitating inter-departmental and internal/external communications
- Knowledge of systems administration (Active Directory, group policy, etc.)
- Knowledge of file management, transcription, and other administrative procedures
- Experience developing and implementing new policies/processes
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
WE ARE
AET Federal Inc. (“AET”) is certified as an 8(a) Small Disadvantaged Firm by US Small Business Administration and also certified by the Commonwealth of Virginia, Department of Small Business and Supplier Diversity as Small, Minority Owned Business (SWaM). AET prides itself on efficient management and low overhead, thereby offering its clients high quality services at highly competitive prices. The fundamental distinction of our company is its business knowledge in both the public and private sectors. We serve the transportation, defense, intelligence, financial, healthcare, and technology & telecommunications industries. AET is successful because we listen to our clients, we learn from our clients, and we understand our clients’ needs. In an industry that is constantly changing, AET is the face of stability.
ARE YOU READY FOR WHAT'S NEXT IN YOUR CAREER?
At AET, our success is defined by the knowledge, commitment, diversity, and satisfaction of our employees. Impactful Work. Smart Solutions. Meaningful Careers. AET fosters a creative and efficient work environment that revolves around a project team concept. We offer competitive salaries and an exceptional benefits package, and we are always seeking new candidates to join our team.