Highlights
You'll be the first point of contact for IT support and vendor issues, and you'll work directly alongside our developers — supporting testing, catching issues early, and picking up technical work as your capacity and skills grow. Handle day-to-day IT support requests — M365 account setups, email configuration, access and permissions, hardware/software troubleshooting — as the first point of contact for the team.
Numbers & Facts
| Location | New York, NY (Remote) |
| Industry | Accounting and Auditing Services |
| Salary | $65,000–$75,000 Per Year |
| Company Size | 20 to 49 employees |
| Year Founded | 1991 |
| Website | http://www.utilisave.com/ |
Description
The pioneer in forensic utility bill auditing. Since 1991 we've recovered $700M+ for 16,000+ commercial buildings — on pure contingency. No recovery, no fee. As we grow, we need someone to own the day-to-day IT work that keeps our small technology team running.
This is a technical, hands-on role, not a helpdesk-only position. You'll be the first point of contact for IT support and vendor issues, and you'll work directly alongside our developers — supporting testing, catching issues early, and picking up technical work as your capacity and skills grow. Reports to the Technology Lead.
WHAT YOU'LL DO
Responsibilities
Handle day-to-day IT support requests — M365 account setups, email configuration, access and permissions, hardware/software troubleshooting — as the first point of contact for the team.
Serve as the primary point of contact for IT vendor communication — hosting, infrastructure, and software vendors.
Maintain JIRA hygiene on IT and development tickets: creation, grooming, and status accuracy.
Work hands-on alongside our developers — supporting testing and validation, executing test cases, and tracking issues through to resolution.
Track and follow up on open IT tickets and requests, keeping response times tight.
Maintain IT systems documentation — access lists, configurations, runbooks — keeping it current.
Requirements
4+ years of experience in IT support or systems administration.
Hands-on experience administering Microsoft 365 — user/email account management, access control, basic troubleshooting.
Experience working with JIRA or a similar ticketing/work-tracking tool.
Comfortable communicating directly with external vendors on technical and account matters.
Basic understanding of testing/QA practices — able to execute test cases and document issues clearly.
Experience with AI-assisted tools such as Claude Code is preferred.
Strong organizational skills and follow-through; comfortable managing multiple concurrent requests.
Excellent written and verbal communication, comfortable working directly with developers on technical issues.
NICE TO HAVE
Preferred Qualifications
Exposure to the Power Platform (Power Automate, Power Apps).
Exposure to Dynamics 365 CRM or another CRM platform.
Interest in growing into more hands-on development or scripting work over time.
Benefits
Benefits: 401(k) with company match, health/dental/vision insurance, paid time off, and 11 paid holidays.
About Company
Since our establishment in 1991, UtiliSave and our team of auditing and utility experts have had one primary focus – to capture significant billing refunds and energy savings for our clients. This unyielding commitment had made us the undisputed leader and trend-setter in our field. Utilizing proprietary software developed in-house, UtiliSave dives deeper than other firms who claim to provide similar services. These stellar results are delivered based on the use of intricate algorithms to capture, scrub, and parse massive intricate amounts of utility data to uncover those “needles in the haystack”. Hundreds of millions of dollars have been recouped for our clients through these auditing measures, which is the proverbial proof in the pudding.
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