IT Coordinator –Naval Reactors Facility (NRF), Idaho Falls, ID

IT Coordinator – Onsite at NRLFO Idaho Branch Office (IBO)

Naval Reactors Facility (NRF), Idaho

Description

Overview

QBE, LLC is seeking an experienced IT Coordinator to support the Department of Energy's Naval Reactors Laboratory Field Office (NRLFO) Mission Support Division in a full-time, onsite role at the Idaho Branch Office (IBO), located at the Naval Reactors Facility (NRF) in Idaho. This position requires DOE L access authorization and supports day-to-day IT operations, general IT support, and elevated systems administration in a high-security nuclear Navy environment. Candidates must demonstrate strong customer service, project coordination, and technical troubleshooting skills, and the ability to collaborate effectively across DOE/NNSA and Naval Reactors stakeholder groups.

Requirements

Responsibilities

General IT Support

• Provide personnel at all locations with IT support by understanding requirements and mobilizing/coordinating support from site personnel.
• Field general IT questions and issues as needed and provide direct IT support to personnel.
• Execute employee on-boarding and off-boarding IT actions.
• Maintain a knowledgebase of current hardware and software in NRLFO to support maintenance, enhancements, and refresh cycles.
• Facilitate item delivery, asset tracking, installation requests, installation progress, product documentation, driver maintenance, and end-user feedback.
• Assist in the approval, installation, configuration, and ongoing support of software.
• Assist/coordinate or develop solutions on issues related to the connectivity and configuration of non-enterprise systems.
• Provide or arrange specialized training for unique hardware or software.
• Monitor the status of open NRLFO Remedy tickets and assist in tracking, prioritizing, and resolving open tickets with applicable NR IT personnel to ensure tickets are resolved within established service level agreements.
• Identify IT-related trends and problems that prevent NRLFO employees from accomplishing their work, recommend solutions, and take/coordinate actions to resolve.

  NRLFO Special Projects Support

• Develop, assist, or implement efforts to streamline NRLFO IT-related processes utilizing common NNL processes/systems.
• Coordinate IT support for project-oriented IT requests.
• Make recommendations, provide input, and utilize/leverage IT systems and technologies to assist users to be more efficient and effective in their work.
• Coordinate or provide software application development.

  Information Communication Technologies

• Assist with telecommunication items (scheduling and troubleshooting), including voice (telephone, voicemail, audio conferencing, iPhone), data (faxes, network connectivity), and video (videoconferencing units, webcams).
• Ensure new/transferred employees' telecommunications needs are met using current process or by developing common NRLFO procedures, including direct customer feedback.

  General Administrative Duties

• Build/develop, maintain, review, actively follow, and regularly update any documents that track the progress of IT-related tasks and projects/initiatives.
• Interface/communicate with NRLFO IT Branch and Business Management Branch staff to ensure tasks and priorities are understood and completed effectively.
• Brief NRLFO IT managers weekly on the progress of IT projects and initiatives.
• Actively work to complete tasks, initiatives, and projects by established completion dates, and inform NRLFO IT management when dates cannot be met and the reasons for missing completion dates.
• Maintain awareness of cyber, physical security, and safety-related rules, policies, and procedures.
• Understand, interact, and communicate with NNL IT to effectively coordinate NRLFO IT initiatives/projects.
• Develop, maintain, and document IT-related policies, processes, and procedures.

   

  Required Qualifications

• Bachelor's degree from an accredited college or university, or a minimum of four (4) years of relevant experience.
• Project management experience.
• Microsoft certification or proficiency in Microsoft applications including Word, Excel, SharePoint, and Outlook.
• Demonstrated ability to articulate technical ideas and concepts through verbal and written communications in a clear and concise manner.
• DOE L access authorization required (active DoD Secret clearance may satisfy interim access requirements while DOE reciprocity is adjudicated); must be able to pass pre-employment, random, and for-cause drug testing as a testing-designated position.
• Ability to obtain and maintain access to a Limited Area at the assigned DOE site; role includes elevated privileges on specific applications, such as Active Directory.
• Ability to commute onsite to the Idaho Branch Office daily; schedule includes four 10-hour days per week to support core coverage hours.

  Highly Desired Skills

• Experience with software development processes.
• Strong customer service skills, coupled with strong teaming, organization, and interpersonal skills.
• Demonstrated experience in proactively resolving issues and improving processes.
• Demonstrated prioritization abilities and ability to work on multiple tasks and see them through to completion.
• Experience supporting employees by facilitating inter-departmental communications and interactions between internal and external parties.
• Knowledge of systems administration (Active Directory, group policy, etc.).
• Knowledge of file management, transcription, and other administrative procedures.
• Experience developing and implementing new policies and processes.