IT Consultant II - Salesforce experience needed - Greensboro, NC

Primary Location Greensboro, North Carolina Employee Status: Regular Worker Location: Flexible Schedule Full-time Scheduled Weekly Hours: 40 Shift Day Salary $33.36 - $43.15 / hour

Job Number 1457851 Date Posted 11/03/2026

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This position is based in Greensboro, NC. This is a flexible/hybrid position and will require time in an office. Candidates for this position must have valid work authorization to work in the United States that does not now or in the future require employer sponsorship of a visa or signature by the employer on any immigration-related form.

The Risk Consultant supports a senior Business Information Security Officer (BISO) by partnering with technical project teams to gather and evaluate information about new solutions and identify potential security risk. The consultant uses a custom Salesforce-based tool to establish an initial risk rating, coordinates the collection of required documentation and follow-up information, and facilitates requests for additional risk assessments as needed. Success in this role requires strong communication and information-gathering skills, the ability to ask effective technical questions, attention to detail, and comfort navigating complex documentation processes. Key tools include a custom Salesforce platform, web-based information resources, and Microsoft 365.

Job Summary:

This individual level contributor is primarily responsible for serving as a liaison between users and IT and working directly with the business functions to gather user requirements.

Essential Responsibilities:

• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.
• Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
• Develops requirements for process or system solutions within assigned business domain(s) by working with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture) with consultation from more senior IT consultants.
• Develops an understanding of and executes requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) within designated business domain.
• Assists with the documentation of business cases.
• Builds an up to date understanding of how current processes impact business operations for assigned domain(s).
• Assists with the mapping of current state against future state processes.
• Researches and identifies the impact of requirements on upstream and downstream solution components with guidance from more senior consultants as appropriate.
• Identifies the key elements and integration points across current systems and business processes for assigned domain(s).
• Researches value gaps and opportunities for process enhancements or efficiencies.
• Assists with researching how to help translate requirements into workable business solutions.
• Documents the evaluation of third-party vendors as directed.
• Researches and identifies opportunities for regional and/or national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.
• Identifies needs for additional data and/or services to address key business issues related to process or solutions design.
• Supports continuous process improvement by participating in the development, implementation, and maintenance of standardized tools, templates, and processes for assigned business domain.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Teamwork
• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Analytical Skills
• Client Focus
• Crisis Incident Management
• Debugging and Troubleshooting
• Demonstrating Personal Flexibility
• Maintain Files and Records
• Managing Diverse Relationships
• Organizational Skills
• Prioritization
• Relationship Building
• Requirements Elicitation & Analysis

Minimum Qualifications:

• Bachelors degree in Business Administration, Computer Science, CIS or related field OR Minimum two (2) years experience in IT, business analysis, or a related field.

Preferred Qualifications:

• One (1) year experience working for a health care organization
• One (1) year experience working for an IT organization

Primary Location: North Carolina,Greensboro,Greensboro Administration Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Worker Location: Flexible Employee Group/Union Affiliation: NUE-IT-01|NUE|Non Union Employee Job Level: Individual Contributor Department: KPIT ADMIN - Risk Mgmt Adv Prtnrs - 9601 Pay Range: $33.36 - $43.15 / hour Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate''s years of relevant work experience, education, certifications, skills, and geographic location. Travel: No Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

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