| Location | Indianapolis, IN |
PRIME HOSPITALITY GROUP
Business Systems Manager
Indianapolis,IN | Full-Time |
ABOUT PRIME HOSPITALITY GROUP
Established in 2017, Prime Hospitality Group started with five Ruth's Chris Steak House
restaurants and swiftly grew to become the largest franchise group of the
global brand, with twelve current locations. In recent years, we have expanded
to additional food and beverage concepts as well as into the hotel hospitality
space, creating a thriving collection of exciting service-oriented brands.
As a committed employer, we seek dedicated team members and empower them to achieve their
goals. With passion and values to guide our team, we work tirelessly to provide
unparalleled hospitality and outstanding experiences. At PHG we are proud
of our agile and committed culture, which has led PHG to be selected as one of
the “Great Places to Work” in Indiana in 2024.
THE OPPORTUNITY
Prime Hospitality
Group is hiring a Business Systems Manager to own the day-to-day configuration,
administration, and support of our core operating systems — Aloha, Restaurant
365, and Paylocity — across all restaurant and hotel locations.
This is a hands-on,
execution-focused role. You'll be the person who keeps menus, pricing,
integrations, and reporting running correctly across a fast-growing,
multi-location organization, working closely with our finance team and outside
technology partners to keep everything connected and reliable.
WHAT SUCCESS LOOKS LIKE IN THIS ROLE
The ideal candidate
will be responsible for building and maintaining structured data inside
platforms like Aloha. In practice, that means:
Aloha (POS): Building and updating menu items, modifiers, and pricing inside Aloha
Manager or Aloha Configuration Center. Setting up sales categories correctly so
reporting tools read the data cleanly. Rolling out database updates to
individual stores or groups of stores. Managing item names, PLUs, and timing
tables.
Restaurant 365 (R365): Maintaining the chart of accounts and GL mapping, keeping the
Aloha-to-R365 data flow clean, and building reports for labor cost, COGS, and
inventory tracking.
Paylocity (HRIS): Basic administration and data integrity between HR/payroll and the
other systems.
If you've configured a POS system, managed
a multi-location menu rollout, or done GL/reporting setup in a restaurant ERP,
you already have the right background for this role.
CORE RESPONSIBILITIES
Day-to-Day System
Configuration & Support
Own Aloha menu, pricing, and modifier setup
across all locations
Maintain R365 chart of accounts, GL
mapping, and reporting configuration
Troubleshoot day-to-day issues across POS,
ERP, and HRIS systems
Support new restaurant and hotel openings
by standing up POS, network, and system access
Reporting & Data Accuracy
Build and maintain dashboards for labor
cost, COGS, and guest sentiment
Ensure sales categories and data structures
are clean and consistent for accurate reporting
Vendor & Support
Coordination
Serve as the day-to-day point of contact
for our managed service provider and POS reseller
Escalate and track issues through to
resolution
Flag when hardware, integrations, or
licensing need attention
Basic Compliance Support
Follow PCI-DSS and data-handling
requirements as part of standard system administration
Keep hardware and software inventories
current across locations
THE IDEAL CANDIDATE
Experience: 3–7 years working directly in Aloha and/or Restaurant 365 (or a
comparable multi-location POS/ERP environment) — hands-on configuration
experience matters far more than years of management experience
Technical Comfort: Confident navigating POS back-office tools, ERP reporting, and basic
HRIS administration
Detail-Oriented: Comfortable owning structured data across a multi-location environment
where a pricing or configuration error affects real transactions
Communicator: Able to explain a system issue clearly to a restaurant GM or hotel
manager who isn't technical
Education: Relevant experience is valued as much as formal education; a degree in
business, hospitality, or information systems is a plus but not required
WHY PRIME HOSPITALITY GROUP?
At PHG, we don't
just provide "support"; we provide "hospitality" to our own
team members. You'll be joining a "Great Place to Work" award-winning
culture that values agility, dedication, and excellence. We are looking for someone
who takes pride in keeping the systems running smoothly behind the scenes of an
exceptional guest experience.
Our Perks and
Benefits: PHG is committed to continually enhancing the employee experience by
actively seeking new perks and benefits. For the most up-to-date offerings,
visit primehg.com.
Work Authorization: Authorized to
work in the United States of America.
This job description is not designed to cover or contain
a comprehensive listing of activities, duties, or responsibilities that are
required of the employee for this job. Duties, responsibilities, and activities
may change at any time with or without notice.
Prime
Hospitality Group is an equal opportunity employer committed to diversity and
inclusion in the workplace. We prohibit discrimination and harassment of any
kind based on race, color, sex, religion, sexual orientation, national origin,
disability, genetic information, pregnancy, or any other protected
Prime Hospitality Group is a curated collection of brands — spanning upscale restaurants, bars, and hotels. PHG is a family-owned business founded and led by husband-and-wife entrepreneurs, Ryan and Kristy Rans. As passionate service experts, Kristy and Ryan are committed to delivering best-in-class hospitality and creating an inspiring work culture. Through their leadership and dedication, PHG is an environment that fosters professional growth and continually challenges its team to reach their full potential. Every PHG team member is guided by the company’s five core values; demand for excellence, passion for hospitality, hunger to grow, unwavering commitment, and desire to win. In addition to their stellar service caliber, PHG stays on the cutting edge of technology and strives for greater sustainability. As Prime Hospitality Group continues to grow, the team stays fresh in its approach and remains dedicated to maintaining impeccable standards when it comes to quality.