Highlights
This role will help manage applications, support validation activities, translate business needs into practical technical solutions, and collaborate with local and global teams to improve efficiency while meeting quality and regulatory requirements. 3. Stakeholder Communication: Serve as a liaison with internal technical teams and external vendors to manage and resolve technical issues.
Numbers & Facts
| Location | Miramar, FL |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
| Year Founded | 1990 |
| Website | http://www.sunrisesys.com/ |
Description
Jon Title: IT Business System Analyst I
Location: Miramar, FL
Duration: 16 months on W2 contract
Shift schedule: Monday – Friday: 8:00AM – 5:00PM EST
Job Description
Core/essential skill sets required:
Location: Miramar, FL
Duration: 16 months on W2 contract
Shift schedule: Monday – Friday: 8:00AM – 5:00PM EST
Job Description
Core/essential skill sets required:
- 1+ years IT Application Support
- Business Analysis
- Computer System Validation / GxP
- Technical Documentation
- Stakeholder & Vendor Management
- Fluent in English and a plus if they know some spanish
Tools
- ServiceNow
- Client ALM
- Microsoft Project
- Microsoft 365
IT Support Analyst
Overview
The IT Support Analyst will support local IT applications and serve as a key connection between IT and business operations within a pharmaceutical environment. This role will help manage applications, support validation activities, translate business needs into practical technical solutions, and collaborate with local and global teams to improve efficiency while meeting quality and regulatory requirements.
Responsibilities
1. Application Support and Validation:
- Analyze business needs and validate proposed solutions with business users and IT teams.
- Collaborate with business users, IT colleagues, and stakeholders to support existing processes and technologies in the R&D business area.
- Identify business requirements, review business processes, and assess the impact on application delivery.
- Develop, coordinate, and support test plans for business and functional processes during SDLC testing.
- Coordinate with business units to support project planning and timelines.
2. Technical Management:
- Work with internal and cross-functional IT teams to support system configuration, integrations, and interfaces with instruments or other systems.
- Prepare technical and validation documentation to support system compliance.
- Document user and business needs and translate them into clear system requirements and specifications.
- Provide ongoing end-user support, troubleshoot issues, and respond to system-related questions.
3. Stakeholder Communication:
- Serve as a liaison with internal technical teams and external vendors to manage and resolve technical issues.
- Provide routine status updates and prepare clear reports for business and IT stakeholders.
Qualifications
- Bachelor's degree in computer science, engineering, information technology, or a related field.
- Minimum of 3 years of experience in IT application support and business analysis, preferably in clinical research or the pharmaceutical industry.
- Strong understanding of the software development life cycle, validation methodologies, and business analysis practices.
- Experience with IT business analysis and support tools such as Client ALM, ServiceNow, Microsoft Project, and Microsoft 365.
- Knowledge of 21 CFR Part 11 and GxP guidelines.
- Experience working in a global environment, with fluency in English. Bilingual ability, preferably English and Spanish, is a plus.
Contact:
Sharath Babu: sharath.b@sunrisesys.com | (732) 395-4575 | URL: www.sunrisesys.com
About Company
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.
We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.
Our collective business experience spans over two and a half decades and ranges from:
- Business, management, and technical fields
- Information technology consulting and software solutions.
- Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
- Motivating technology staff and establishing partnerships with Fortune 500 companies
Sunrise Systems has a vast range of competence in:
- Design, development, and support of cloud-based solutions from simple to highly complexed
- Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
- Data processing and data migration
- Application re-engineering and platform migration
- Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.