IT Business Process Analyst

Title:

Enterprise Application Support Technician (Financial Systems)

We are KBR

At KBR, we partner with clients to provide purposeful and comprehensive science, technology and engineering solutions to governments as well as the top tier commercial clients in green hydrogen and green ammonia. With a full portfolio of services, proprietary technologies and expertise, our approximately 37,000 employees are ready to handle projects and missions throughout their entire lifecycle, from planning and design to sustainability and maintenance.

Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis.

As the needs of the world change, we're ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution.

About the Role

KBR is seeking an Enterprise Application Support Technician to join our Corporate Enterprise Systems Team (EST). This role serves as the primary front-line technical support and queue manager for KBR's core financial and operational systems, including Deltek Costpoint, RFgen, Bloomberg Tax, the Costpoint Content Management Interface (CMI), and remote access environments.

Serving as the critical first line of defense for the EST - Technical team, this role investigates application errors and ensures system reliability. Because our operational ticket volume is highly controlled, this position offers a unique runway for aggressive skill development. The successful candidate will not only manage the support queue but will actively cross-train with Senior System Administrators and Solution Architects, assisting with data integration diagnostics, ERP cloud readiness testing, and enterprise system upgrades. This role is explicitly designed as a growth vector into either dedicated Enterprise Application Administration or System Architecture.

Key Responsibilities

• Serve as the primary technical support contact and ticket queue manager for the EST - Technical team, overseeing tier-2/tier-3 escalations for Costpoint, RFgen, Bloomberg Tax, and related applications.
• Investigate, troubleshoot, and resolve application-level issues, security/access requests, and routine system errors.
• Perform root cause analysis on operational problems, effectively isolating issues between network, database, and application layers before escalating to senior engineering teams.
• Monitor interface health, scheduled system jobs, and automated data pipelines to proactively identify failures.
• Assist the architecture and administration teams with enterprise application upgrades, SaaS readiness initiatives, and system release management.
• Execute and validate system testing routines during mandated quarterly ERP upgrades and configuration changes.
• Partner with developers and infrastructure teams to support the deployment of technology-driven solutions, custom integrations, and workflow automations.
• Maintain and update operational runbooks, system configurations, troubleshooting guides, and user access provisioning documentation.
• Ensure all access and system modifications comply with strict organizational security standards, audit controls, and compliance boundaries.
• Actively train in advanced system administration (server lifecycle, infrastructure scaling) or solution architecture (API integration, data parsing, custom development) to support team redundancy and career progression.

Basic Qualifications

• BA/BS or working towards a degree in Computer Science, Information Systems, Information Technology, or equivalent technical experience.

• 2+ years of experience in IT support, application administration, or a related highly-technical support role.

• Demonstrated, logical troubleshooting skills with the ability to isolate and diagnose complex software or system integration issues.

• Experience supporting enterprise-grade applications, ERP systems (Deltek Costpoint highly preferred), or complex financial / ERP software.

• Foundational understanding of data structures, basic SQL querying, or API/interface concepts.

• Familiarity with system access troubleshooting.

• Ability to ruthlessly prioritize operational support tasks alongside long-term project work and self-guided learning.

• Strong technical communication skills, capable of translating end-user symptoms into precise diagnostic data for senior engineering teams.

Additional Compensation: KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.

Benefits: KBR offers a selection of competitive lifestyle benefits which could include a 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.

Belong, Connect and Grow at KBR

At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.