Identifies and resolves problems in a timely manner; develops alternative solutions; works well in a group problem solving situations; present ideas and information in a manner that gets other' attention; displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions includes appropriate people in decision -making process. General knowledge of Business Processes, Network Technologies, AD environments, VM environments, TCP/IP, VOIP, Microsoft Office Products, and other applicable tools for both infrastructure and ERP, and PLM systems.