The IT Business Analyst bridges the gap between business needs and technical solutions within the Application Development organization. This role partners closely with the IT Portfolio Manager, Business Relationship Managers (BRMs), Product/Project Managers, and Software Developers to translate business strategy into well-defined, data-informed solutions - from discovery through delivery and adoption.
Essential Duties and Responsibilities
Requirements Gathering and Analysis
- Collaborate with BRMs and product owners to gather, document, and prioritize business requirements
- Conduct data-informed analysis of business processes to identify opportunities for automation and improvement
- Translate business requirements into functional specifications, user stories, and acceptance criteria for the development team
- Participate in Agile ceremonies (backlog refinement, sprint planning, reviews) to keep requirements aligned with delivery
Solution Design and Implementation
- Work with developers to design IT solutions that meet business needs
- Experience documenting the as-is and to-be as well as performing GAP analysis
- Ensure solutions are scalable, reliable, and align with industry best practices
- Assist in the implementation of new systems and enhancements to existing systems
- Evaluate opportunities for process automation and AI-assisted tooling to reduce manual effort and improve data quality
Stakeholder Communication
- Serve as the primary liaison between business stakeholders and the IT team
- Facilitate effective communication and collaboration between BRMs, developers and other stakeholders
- Provide regular updates on project status and address any concerns or issues
Testing and Quality Assurance
- Develop and manage the execution of test plans to ensure solutions meet business requirements
- Identify and document defects, and work with developers to resolve them
- Ensure the quality and functionality of delivered solutions
Documentation and Training
- Create and maintain comprehensive technical documentation for IT projects and systems
- Provide training and support to end-users and/or SMEs to ensure successful adoption of new solutions
- Develop user manuals, guides, and other training materials
Continuous Improvement
- Stay current with industry trends and advancements in technology
- Identify opportunities for process improvements and recommend innovative solutions
- Participate in post-implementation reviews to identify lessons learned and areas for improvement
Technologies / Systems in Use
- ITSM: Jira Service Management
- Project, Tools and Task Management: Jira, Zephyr Scale & Smartsheet
- Windows / Office / O365
- ERP: Multiple: Dynamics GP, AS400, Syteline, & Workwise
- Hosting: AWS & Azure
- Reporting: PowerBI, SSRS, Excel
- Automation/AI: Power Automate, Microsoft Copilot (list to be confirmed against current toolset)
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