IT Associate Technology Analyst

Required Experience: 1+ years of experience supporting software applications or business systems, including issue analysis and resolution within defined processes. 1+ years of experience working in a service desk, application support, or customer support environment with a focus on responsiveness and customer experience.

Job Title: IT Associate Technology Analyst
Location: East Moline, IL
Duration: 12 months

This team is currently working a hybrid schedule – 4 days in the office each week.

Required Experience:

• 1+ years of experience supporting software applications or business systems, including issue analysis and resolution within defined processes
• 1+ years of experience working in a service desk, application support, or customer support environment with a focus on responsiveness and customer experience
• Ability to clearly communicate technical and functional information to dealers, business users, and team members
• Proven ability to follow established support processes while escalating issues appropriately when needed
• Demonstrated learning mindset with the ability to build functional and technical knowledge over time
• Foundational understanding of Generally Accepted Accounting Principles (GAAP), including bookkeeping, general ledger, reconciliations, and financial statements

Other Relevant Experience

• Exposure to dealership operations or dealer-facing business applications
• Familiarity with IT service management concepts such as ITIL or Lean Service Management (LSM)
• Experience using Client technologies such as Office, Power Platform, or Dynamics 365
• Basic understanding of security fundamentals, including identity management and multi-factor authentication (MFA)
• Working knowledge of SQL for data analysis or troubleshooting
• Awareness of API concepts and system integrations